BlackRock
Director, Client Experience Transformation Lead, Aladdin Client Business
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About this role
About the Role
The Director of Client Experience Transformation will be a key leader within the Aladdin Client Experience (ACX) team. This role involves driving strategic initiatives across organizational design, technology integration, operating process, and talent to enhance client engagement, retention, and growth on our global Aladdin platform.
Key Responsibilities
- Lead strategic transformation initiatives for the Aladdin client experience team and project manage execution of change initiatives.
- Oversee complex projects integrating process, technology, and organizational change.
- Collaborate with business, product, technology, and leadership teams to develop and execute comprehensive client experience transformations.
- Develop and implement roadmaps with measurable goals for client experience improvements.
- Identify and implement innovative solutions to complex client challenges.
- Manage stakeholder communications across global teams and time zones.
- Mentor team members and contribute to organizational development.
Qualifications
- 7-10+ years of experience in financial services, preferably in investment management or FinTech. Experience in client service a plus.
- Proven track record of leading strategic change programs.
- Deep understanding of the investment management lifecycle. Knowledge of Aladdin is a plus.
- Strong technical aptitude and understanding of technology, including Aladdin, ServiceNow, and AI.
- Exceptional communication and influence skills.
- Experience navigating complex, matrix organizational environments.
- Demonstrated ability to manage multiple complex projects simultaneously.
Required Skills
- Advanced problem-solving capabilities.
- Ability to synthesize complex ideas into clear, actionable strategies.
- Strong interpersonal and relationship-building skills.
- Proactive and innovative approach to challenges.
Preferred Qualifications
- Experience with the Aladdin platform or similar investment management technologies.
- Background in AI/ML solutions, including large language models.
- Advanced degree in Economics, Finance, or a related field.
Compensation
- Competitive salary range: Commensurate with experience.
- Annual discretionary bonus.
- Comprehensive benefits package.
About BlackRock
BlackRock is a global investment management firm dedicated to helping people and institutions achieve financial well-being. We offer an inclusive, collaborative environment focused on innovation and performance.
Equal Opportunity Employer
BlackRock is committed to diversity and evaluates candidates without regard to race, color, gender, sexual orientation, gender identity, national origin, disability status, or protected veteran status.
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
