We’re looking for a Digital UX Lead who brings warmth, curiosity and collaborative energy to shaping the lean UX practices behind our digital products. In this hands-on role, you’ll guide thoughtful research, empower cross-functional teams and help create digital experiences that feel intuitive, human and supportive for millions of people across eonnext.com and our customer apps.
Here’s a taste of what you’ll be doing:Gently lead end-to-end UX and research projects, keeping work focused, lean and purpose-driven
Nurture lean UX and research practices, enabling quick learning and confident, customer-led decisions
Shape discovery activities - interviews, desk research, benchmarking, journey mapping to surface opportunities with clarity
Guide qualitative and quantitative research to ensure insights are meaningful, inclusive and actionable
Partner with Product Managers to craft thoughtful hypotheses and prioritised improvements
Collaborate closely with the Product Design Lead to create seamless, human-centred digital journeys
Champion insight storytelling through supportive workshops, narratives and clear reporting
Use AI and automation with care to accelerate synthesis, ideation and exploration
Foster accessibility, inclusivity and high-quality research throughout
Mentor and develop a small team, creating a safe, encouraging space for growth
Are we the perfect match?
10+ years in UX and research for consumer digital products, including hands-on leadership
Experience using AI or automation in research and design thoughtfully
Strong grounding in discovery, framing and insight generation
Proven ability to deliver research that shapes design and drives impact
Confidence in lean UX and lean research approaches
Strength in analysis, synthesis and translating complexity into clarity
Collaborative and empathetic partnering across Product, Engineering, Data and Design
Leadership style rooted in inclusion, encouragement and shared success
It would be great if you had
Experience guiding multi-disciplinary teams through discovery
Expertise in storytelling through insight-led narratives
Familiarity with accessible design and inclusive research
Comfort navigating ambiguity with openness and calm
A nurturing approach to coaching, mentoring, and team development
Here’s what else you need to know
Role may close earlier due to high applications.
Competitive salary
Location – London - E.ON Next, 47-53 Charterhouse Street, Farringdon, London, EC1M 6PB - with travel to our other sites when required.
Excellent parental leave allowance.
Award-Winning Workplace - We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34-year-olds
Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities and access to 20 flexible benefits with tax/NI savings
Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We’re open to discussing how flexibility can work for you
Inclusive & Diverse - We’re the only energy company in the Inclusive Top 50 UK Employers. We’re also proud winners of Best Employer for Women and Human Company of the Year—recognising our inclusive, people-first culture
Support at Every Stage of Life - We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone
Accessible & Supportive - Do you consider yourself as having a disability? As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role and will make any adjustments needed during the process
Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way
For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider
