The Digital Trading Manager will oversee commercial performance, optimize trading decisions using data, enhance customer journeys, and collaborate cross-functionally to support promotional plans and report on performance metrics.
Buyagift and Red Letter Days are the UK’s leading gift experience provider. We’re all about turning special moments into extra-special memories. With a gifting range of 4000+ experiences from spa days and skydives to gourmet treats and once-in-a-lifetime adventures, we make it easy to give the gift of wow. 🎁
As part of the Moonpig Group, we’re proud to share that our vision is to become the most trusted platform in the UK gift experience market. Our mission is to spread happiness through thoughtful, joy-filled experiences. People are at the heart of everything we do. Since joining the Moonpig Group in 2022, we’ve been powered by strong values, bold ideas and a shared passion for making a real difference. Here, you’ll have the chance to shape the kind of experiences people never forget – and help us build connections that truly matter.
Digital Trading Manager |📍London – Hybrid (2 days) | 💰Competitive Salary + Benefits
About the RoleWe’re looking for a Digital Trading Manager to join our Experiences team in London, working across Buyagift and Red Letter Days. You’ll own the commercial performance of a portfolio of product categories across our D2C ecommerce channels, driving revenue, margin, and customer experience.
About the RoleWe’re looking for a Digital Trading Manager to join our Experiences team in London, working across Buyagift and Red Letter Days. You’ll own the commercial performance of a portfolio of product categories across our D2C ecommerce channels, driving revenue, margin, and customer experience.
This is a highly cross-functional role where you’ll use data to shape trading decisions, optimise the onsite journey, and deliver impactful campaigns. You’ll play a key role in delivering a seamless, high-performing customer journey, identifying friction points and unlocking growth opportunities across the site.
Key Responsibilities
• Forecast and analyse key trading KPIs including sales, margin, AOV, conversion rate, and traffic to identify risks and opportunities
• Own and optimise on-site merchandising using tools such as Algolia, including category and non-category pages, navigation, product placement, and onsite search
• Use customer behaviour data (conversion funnel, click-through rates, search and product performance) to improve engagement and conversion
• Deliver a seamless, high-performing customer journey by identifying and resolving friction points
• Support the development and execution of promotional plans in collaboration with Marketing and Buying teams
• Ensure pricing and offer strategies are aligned to commercial goals
• Partner with Buying teams to review category ranges, identify gaps, and contribute to range planning
• Monitor competitor activity, pricing, and market trends on a regular basis to inform trading decisions
• Collaborate cross-functionally with marketing, UX, commercial, and content teams to deliver cohesive campaigns and cross-category optimisation
• Identify and capitalise on cross-merchandising opportunities to drive key ecommerce metrics
• Produce and share performance reports, translating data into clear, actionable insights for stakeholders
• Own and optimise on-site merchandising using tools such as Algolia, including category and non-category pages, navigation, product placement, and onsite search
• Use customer behaviour data (conversion funnel, click-through rates, search and product performance) to improve engagement and conversion
• Deliver a seamless, high-performing customer journey by identifying and resolving friction points
• Support the development and execution of promotional plans in collaboration with Marketing and Buying teams
• Ensure pricing and offer strategies are aligned to commercial goals
• Partner with Buying teams to review category ranges, identify gaps, and contribute to range planning
• Monitor competitor activity, pricing, and market trends on a regular basis to inform trading decisions
• Collaborate cross-functionally with marketing, UX, commercial, and content teams to deliver cohesive campaigns and cross-category optimisation
• Identify and capitalise on cross-merchandising opportunities to drive key ecommerce metrics
• Produce and share performance reports, translating data into clear, actionable insights for stakeholders
About You
• Proven experience in ecommerce trading or online merchandising within a retail or marketplace environment
• Strong track record of delivering commercial targets through data-led trading activity
• Advanced analytical skills with experience using tools such as Adobe Analytics or PowerBI
• Experience forecasting key ecommerce metrics and using insights to inform decisions
• Confident stakeholder management and communication skills across multiple teams
• Understanding of pricing, promotions, and range planning principles
• Comfortable working in a fast-paced, data-driven environment
• High attention to detail with a proactive and solution-focused approach
• Strong track record of delivering commercial targets through data-led trading activity
• Advanced analytical skills with experience using tools such as Adobe Analytics or PowerBI
• Experience forecasting key ecommerce metrics and using insights to inform decisions
• Confident stakeholder management and communication skills across multiple teams
• Understanding of pricing, promotions, and range planning principles
• Comfortable working in a fast-paced, data-driven environment
• High attention to detail with a proactive and solution-focused approach
What’s in it for you?
We believe in empowering our team to do their best work. Enjoy:
💸 Competitive Pay & Bonuses: Plus generous pension plans, staff discounts, and share schemes.
💆🏾♀️ Wellbeing First: Private healthcare (UK), dental, life insurance, mental health support, and dog-friendly offices.
🏖️ Flexible Working & Time Off: Generous holidays, hybrid working (unless specified otherwise, 2 days a week in the office), and opportunities for international working.
📈 Career Growth: Learning allowances, coaching, and development programs.
🤝 Recognition & Giving Back: Regular awards, charity support, length of service awards, and volunteering days.
Want to see more?
Check out our Linked In pages below:
Buyagift
Red Letter Days
Moonpig Group
Our Ways of Working:
We trust our colleagues to do what’s right and offer flexibility to support a balance between work and life. At the same time, face-to-face office time is an important and expected part of working at Moonpig Group. We believe regular in-person working supports collaboration, alignment, and effective decision-making. Candidates will have regular and ongoing time working from the office as part of their role, which will be discussed during the recruitment process.
Moonpig Group's Commitment to Equality, Diversity, and Inclusivity:
At Moonpig Group, we’re all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that’s our background, how we work best, or what matters most to us.
From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we’re here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we.
We’re proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place.
We know that diversity fuels creativity, innovation and connection, and that’s why we’ll keep pushing for progress. Together, we’re building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves.
If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so😊 - If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.
Top Skills
Adobe Analytics
Algolia
Power BI
Moonpig London, England Office
10 Back Hill, Herbal House, London, United Kingdom, EC1R 5EN
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