Digital Solutions Business Analyst

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

AECOM is seeking for a forward-thinking Digital Business Analyst to join our team and play a key role in shaping how we design, build, and optimise our digital engineering products. In this role, you’ll work closely with customers and cross-functional teams to gather requirements, analyse complex business processes, and translate data into actionable solutions that drive efficiency and innovation. You’ll lead the creation of system documentation, support user testing, champion best-practice digital processes, and help implement new technologies, including advanced analytics, AI, and automation. If you’re a strong communicator with a passion for problem-solving, data-driven decision-making, and creating impactful digital solutions, we’d love to hear from you

Role responsibilities: 

· Work closely with our customers to drive requirement gathering for digital engineering products, ensuring alignment with business objectives and user needs.

· Drive identification of requirements across business units and identify substandard systems processes through evaluation of real-time data, utilising advanced analytics tools and methodologies.

· Serve as thought leader for technical business processes, developing forward-thinking systems prototypes that promote increased efficiency and productivity on multiple levels.

· Create and implement precise management plans for every project, with attention to transparent communication at all levels, including stakeholders, team members, and end-users.

· Perform, evaluate, and communicate thorough quality assurance at every stage of systems development, ensuring adherence to industry standards and best practices.

· Determine and develop user requirements for systems in production, to ensure maximum usability and optimal user experience.

· Conduct in-depth analysis of business processes and workflows to identify areas for improvement and automation opportunities.

· Collaborate with cross-functional teams to design and implement innovative digital solutions that address complex business challenges.

· Develop and maintain comprehensive documentation, including business requirements, functional specifications, and process flow diagrams.

· Facilitate workshops and meetings to gather insights, resolve conflicts, and build consensus among diverse stakeholders.

· Perform cost-benefit analyses for proposed digital solutions and present findings to senior management for decision-making.

· Stay current with emerging technologies and industry trends, recommending potential applications to enhance business operations.

· Provide training and support to end-users on new systems and processes, ensuring smooth adoption and maximising ROI.

· Monitor and analyse key performance indicators (KPIs) to measure the success of implemented solutions and identify areas for continuous improvement.

· Collaborate with data scientists and IT teams to leverage advanced analytics, machine learning, and AI technologies in business process optimisation.

Minimum requirements:

· A few years of proven experience in an analytics and systems development capacity

· Proven analytical abilities

· Practical experience generating process documentation and reports

· Excellent communicator with the ability to translate data into actionable insights

· Strong working knowledge of relevant Microsoft applications, including Visio

· Proven capabilities in project and user-testing management

· Proven development of innovative and impactful systems solutions

· Extensive experience with data visualisation

· Highly proficient technical writing capabilities

Preferred Qualifications:

· Bachelor’s or Master’s degree in IT or Computer Science

About AECOM

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity 

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

We are a Disability Confident Employer and will offer an interview to applicants who have a disability or long-term condition, who meet the minimum/essential criteria for the role. Please let us know using this email address [email protected]  if you would like to apply through the Disability Confident Interview Scheme.

All your information will be kept confidential according to EEO guidelines.