Digital Product Owner - Personalisation

Are you ready to rethink your routine? At Trinny London, we are looking for an enthusiastic and proactive Digital Product Owner to join our team and support our efforts in elevating personalisation across the website. You will work closely with our Digital Product Manager to support the direction and strategy for our digital platform, with focus on Personalisation and enhancing the customer experience. This is an excellent opportunity for someone passionate about creating seamless, customer-first experiences and eager to learn and grow in the world of product management. As we aim for ambitious growth over the next few years, Personalisation will  be a key enabler and you'll play an important supporting role in helping deliver our exciting product initiatives.

Welcome to Trinny London!

Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.

We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

Our Values

We live by three core values: we bring fearless passion, we act with smart intent and we all wear yellow.

We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration.

The Role 

Your daily to-dos might look like this:

• Support the Digital Product Manager and Head of Ecommerce to define and execute a digital product strategy and roadmap focused on personalising the customer experience, ensuring alignment with business goals and customer-centric priorities.
• Own the delivery of all initiatives related to Personalisation, working closely with design, development, and testing teams to ensure that tailored customer experiences are delivered on time.
• Help communicate the impact of product improvements, prioritising tasks based on opportunity size, customer impact, technical feasibility and ROI.
• Partner with stakeholders across various teams to ensure smooth coordination and support cross-functional projects
• Work alongside engineering and UX teams to document product requirements, user stories and acceptance criteria.
• Assist the engineering squad in Scrum ceremonies, ensuring that Agile practices are adhered to throughout the development process.
• Maintain and update the product backlog (in Jira), ensuring both high-level and detailed plans reflect customer personalisation goals.
• Contribute to data-driven decision-making by analyzing customer data to identify opportunities for personalisation improvements that enhance the overall customer experience and support commercial objectives.

These skills will help you go far in this role:

• Strong, mid level experience as a Product Owner in an Ecommerce company, ideally with a DTC retailer or beauty brand.
• Experience working with and ideally implementing a 3rd party personalisation tool like Dynamic Yield.
• A strong passion for personalisation and customer-centric product development and a desire to learn from more experienced team members.
• Team-oriented and eager to work cross-functionally, willing to get involved in all aspects of product delivery.
• Good communication skills and the ability to work with a range of stakeholders.
• Comfortably data-driven and open to analysing data to propose actionable insights.
• Curious, proactive, and ready to thrive in a fast-paced and dynamic growth environment.

We love to hear from anybody interested in Trinny London! Although it’s useful to have the skills listed above, we’re always eager to hear from ambitious people looking for their next challenge.

Our mission is to give our customers the tools they need to be their best. And the same goes for our team through our benefits:

• Flexible working with core working hours
• Hybrid working, 3 days in our amazing office, which is fully stocked with snacks and drinks
• 25 days holiday (we're also partial to a handful of spontaneous and well-earned Wellbeing Days throughout the year, as well as Early Finish Fridays and Summer Fridays)
• Welcome to Trinny London Starter Stack and swag
• Company discount for yourself, your friends, and family
• Vitality health scheme, EAP and Medicash (including dental, optical & audiological care)
• An annual personal training and development budget
• Enhanced family friendly packages 
• Pension scheme
• Cycle to work scheme
• T-Parties = many office socials as well as summer and festive celebrations!
• Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)

Equal Opportunities

We celebrate diversity in our customers, our products, and the teams we build. We champion inclusivity and want everyone to be the best versions of themselves.

We’re committed to equal opportunities and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.