Digital Identity Technical Product Manager

Job Description
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
The Commercial and Investment Bank Digital Identity team is responsible for delivering security-first capabilities that elevate trust and enhance user experiences for our clients. This platform integrates with leading financial aggregators and SaaS platforms, forming the foundation of a \"single front door\" experience for seamless access across all JP Morgan applications. This is a unique opportunity to join a high-impact team central to the organization's security and digital transformation efforts, enhancing security posture and digital experiences for our global client base.
As a Product Manager in Digital Identity, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. You are responsible for acting as the voice of the customer and developing profitable products that provide customer value. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities

• Develops a product strategy and vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog, defining clear and actionable user stories, and prioritizing features that align with the group's business and technical objectives
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Works with cross-functional teams to deliver secure, scalable identity services
• Supports the rollout of modern authentication methods including passkeys, FIDO2, MFA, and federation standards including OIDC and SAML
• Monitors key performance indicators such as application and user adoption rates and communicates progress to leadership and stakeholders
• Champions identity best practices, drives platform adoption, and supports identity education and awareness across the organization

Required qualifications, capabilities, and skills

• Experience in product management or a relevant domain area, with a focus on identity, security, or developing enterprise platforms
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product development life cycle, design, and data analytics
• Familiarity with identity and access management concepts and technologies (e.g., Federation / SSO, MFA, and entitlements)
• Experience working in Agile environments and using tools like JIRA, Confluence, or similar
• Strong communication and stakeholder engagement skills including the ability to translate technical concepts into business value
• Highly collaborative, detail-oriented, and proactive in driving complex initiatives forward

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Working knowledge of authentication standards (SAML, OIDC, OAuth2) and identity providers (e.g., Okta, Azure AD, Ping, ForgeRock)
• Prior experience supporting enterprise migrations or platform consolidation projects
• Exposure to zero-trust, decentralized identity, or emerging authentication models

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.