Digital Experience Manager

Join us as a Digital Experience Manager

If you’re passionate about creating fantastic digital experiences and harnessing innovation to improve our customers' banking experience, this could be the ideal role for you

You’ll play an important role in collaborating with journey, design, delivery and technical teams to support our alignment of digital work streams that are focused on the customer experience

This is a chance to advance your career in this fast-paced role where you’ll shape the future digital experiences for our customers

Your role as a Digital Experience Manager will see you supporting the digital experience direction for our channels. You’ll apply and embed strategic thinking to develop the future of mobile and online banking while continually optimising the experiences for customers

Day-to-day, you’ll be:

• Engaging in the strategic roadmap for the channel and product areas
• Championing the experience strategy and narrative for digital channels
• Providing subject matter expertise to inform and shape best in class digital experiences across our digital channels
• Contributing as a confluence point for digital strategy, design and solutions, making sure that all aspects are focused on the needs of our customers
• Measuring and optimising experience performance of the channels

To succeed in this role, you’ll need the ability to understand and articulate customer vision with a good level of credibility and effectiveness to drive good customer outcomes. You’ll also have digital expertise, demonstrating creative and lateral thinking, you'll have the ability to define and shape future customer experiences

You’ll also demonstrate:

• An understanding of digital trends and the evolving financial technology landscape
• A good understanding of design practices and innovative thinking
• Problem solving and analytical skills, with the ability to think strategically and leverage insight and other sources of information to deliver good customer outcomes
• The initiative to work on your own, setting your own priorities and working to defined deadlines
• The ability to contribute to the development of innovative solutions with a wider team
• An analytical and data driven mindset
• The ability to shape and deliver innovative ideas through Agile ways of working
• Awareness of disruptors and innovators within digital experience across financial and wider industries

Hours

Job Posting Closing Date: