Digital Applications Support Lead

Role Purpose
Provide hands-on support and continuous improvement for DMG Events’ marketing technology applications. This role ensures the reliability and responsiveness of platforms such as marketing automation, websites, content management, and analytics, enabling marketing teams to deliver effective, data-driven campaigns.

Key Responsibilities
•Take day-to-day ownership of support for DMG’s in-house and third-party digital marketing applications (e.g. Emarsys, CMS platforms, analytics dashboards, CRM/CDP integrations).
•Configure, maintain, update, and support these applications, ensuring performance and availability for marketing campaigns.
•Act as a first point of contact for marketing users and platform vendors/developers, ensuring effective collaboration and issue resolution.
•Author and maintain process, application, and user documentation to build a sustainable knowledge base across Marketing and Technology.
•Assist in delivering training and support a network of Super Users within Marketing to increase adoption and confidence in the tools.
•Manage and prioritise service desk tickets, escalating incidents where necessary and ensuring timely resolution of high-impact issues.
•Identify recurring problems and recommend preventative solutions or platform improvements.
•Proactively manage stakeholder expectations by providing regular updates on incident resolution and enhancement delivery.
•Support compliance with data quality standards across marketing applications.
•Partner with Marketing stakeholders to align platform setup, enhancements, and support with campaign timelines and business objectives.

Qualifications
•Strong background in digital application or MarTech support.
•3-5 years experience using service desk/ticketing platforms (e.g. Jira, ServiceNow, FreshDesk).
•Familiarity with one or more of: CRM/CDP systems, marketing automation (e.g. Emarsys, Salesforce Marketing Cloud, HubSpot), CMS/web platforms, or reporting/analytics tools.
•Understanding of data quality, GDPR, and marketing compliance requirements.
•Awareness of how applications are deployed and supported in production, including risk points.
•Knowledge of Agile working practices is a plus.
•Technical literacy (e.g. basic API knowledge, SQL queries, or scripting) an advantage but not essential.
Ideal Candidate
•A digital applications generalist with experience supporting marketing technology platforms.
•Strong communicator, able to explain technical issues in clear, non-technical language.
•Service-minded and collaborative, comfortable working with busy Marketing teams.
•Organised and proactive, balancing immediate support needs with longer-term improvements.

dmg events is an equal opportunity employer. If you have not had feedback from us within 14 days, please consider your application as unsuccessful for this round.