DevOps Engineer (Apps Support)

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If you have some experience of Azure Platform and Azure DevOps (ADO) then this could be the role for you

Job Title: Application Support Engineer (DevOps)

Contract: Permanent

Working Hours: Full-time, 35 hours per week (flexible working patterns available upon agreement with your manager)

Salary:  Circa £58,000

Reporting to: Lead DevOps Engineer

Location: London Docklands (Hybrid). Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.

Our DevOps team provides specialist technical expertise to enable the development and operating of our business-critical applications.

As one of our Application Support Engineers, you’ll be working within a small team of skilled DevOps engineers working across a range of cloud-based technologies, including (but not limited to), Microsoft Dynamics 365, Azure, and Microsoft SharePoint Online.

As an Application Support Engineer, you will play a pivotal role in maintaining and supporting our critical business applications throughout the development lifecycle. Working as part of our DevOps team, you will ensure our applications are stable, optimised, and able to meet the demands of our operations.

Key Responsibilities and Skills

You will provide support for Azure Cloud base services and a range of applications, including Microsoft Dynamics 365, Power Platform, SharePoint Online, as well as our internal Case Handling System.
 

Using a customer focused approach, with a commitment to maintaining high standards of service for customers to enable you to effectively troubleshoot and problem solve.

You will need to have the ability to quickly address and resolve technical issues.  Using your clear, concise communication skills to liaise with colleagues and third-party suppliers while explaining technical issues.

Work across development and production environments, independently, with colleagues and with third-party suppliers, to ensure robust application performance.
 

Monitoring our application support queue in Hornbill, conduct troubleshooting, and resolve issues within agreed service level agreements (SLAs).
 

Work on technical solutions, identifying and implementing them to improve our customer experience. With your knowledge you will running PnP PowerShell scripts on different environments.

To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria

Minimum Criteria

• Experience in a development and operational environment using Microsoft tools

• Having demonstrable experience of working with Azure platform including Azure DevOps (ADO)

• Having good communication skills, with the ability to explain technical concepts and issues to a variety of colleagues

Desirable

• Some experience building CI/CD pipelines using tools such as Azure DevOps, Team City and Octopus

• Working within Agile teams with Scrum and Kanban methodologies

• Working with third party providers to achieve value for money and business benefit

• Being able to effectively deploy and support .NET, Azure based applications

• Knowledge of web hosting, load balancing and networking 

• Knowledge of Microsoft Dynamics 365 and how to support it

• Power Platform and SharePoint Online

Why Financial Ombudsman Service?

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy.  They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days

• Generous pension

• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave

• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few

• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others

• Employee Assistance Programme

• Extensive opportunities for personal and career development

• Nationwide gym membership discounts, and a fully equipped on-site gym open 24/7 in London

• Extensive Well-being resources including on-site therapists (London office only)

• Beautiful and bright London office looking over the Thames and near to mainline stations

• Our Coventry office is 2 minutes’ walk from the main station

• Our employee led networks (a couple of examples being our Women's Network, Carers network, and Neurodiverse Network) do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too! 

How do I apply?

• Please upload an up to date CV, ensuring you are highlighting those keys skills as per our minimum criteria

Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now.

A full job profile is available on request and will be provided to candidates shortlisted.

We’re proud to be an inclusive employer

We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.   

We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.

We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email [email protected] and let us know your preferred method of contact.

Find out more

Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don’t forget to follow us while you’re there!

LinkedIn: https://www.linkedin.com/company/financial-ombudsman-service

Our careers page: https://www.financial-ombudsman.org.uk/who-we-are/join-us

Thank you for your interest in working with us, we wish you good luck with your application