Provide onsite and remote desktop support in London, troubleshooting hardware, software, network, application, and access issues. Install, configure, deploy, maintain, and track devices and peripherals. Manage incidents and service requests within SLA targets, document resolutions, support users, coordinate escalations and vendors, and maintain security, compliance, asset, and service records.
London- 5 Days a week onsite is mandate
Mandatory Skills
Technical Skills
Desktop, Laptop, Printer, and Peripheral Support
Windows 10/11 Administration
Active Directory & Azure AD
Microsoft 365 Administration
Networking Fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi)
Hardware Troubleshooting and Break/Fix Support
Device Imaging, Deployment, and Asset Management
ITSM Tools (ServiceNow, Remedy, Jira, etc.)
Remote Support Tools
Mobile Device Support (iOS/Android)
Basic Server and Infrastructure Knowledge
Professional Skills
Strong customer service orientation
Excellent verbal and written communication
Problem-solving and analytical skills
Time management and prioritization
Documentation and reporting
Ability to work independently in field locations
Stakeholder and vendor coordination
Preferred Certifications
ITIL Foundation
Microsoft Certifications (M365/Windows/Endpoint)
CompTIA A+
CompTIA Network+
OEM certifications (Dell, HP, Lenovo)
Roles & Responsibilities
Incident and Request Management
Provide onsite and remote technical support to end users.
Troubleshoot hardware, software, network, and application issues.
Resolve incidents within agreed SLA timelines.
Handle service requests such as device setup, software installation, and user
onboarding.
Device Installation & Maintenance
Install, configure, and deploy desktops, laptops, printers,
and peripherals.
Perform preventive maintenance and health checks.
Upgrade and replace faulty hardware components.
Asset & Inventory Management
Maintain accurate asset records.
Track hardware movement and lifecycle.
Coordinate warranty repairs and replacements.
User Support
Assist users with account access, password resets, and
system usage.
Provide basic training and technical guidance.
Ensure high customer satisfaction.
Documentation
Update tickets with troubleshooting steps and resolutions.
Create knowledge base articles and support documentation.
Maintain service reports and compliance records.
Coordination & Escalation
Work with Service Desk, Infrastructure, Network, and
Application teams.
Escalate unresolved issues to higher support levels.
Coordinate with vendors for hardware repairs and replacements.
Compliance & Security
Follow company security policies and procedures.
Ensure devices comply with organizational standards.
Support audit and compliance activities when required.
Similar Jobs
Financial Services
Provide advanced desktop and second-line technical support through phone, email, remote, and face-to-face channels. Resolve incidents, manage support queues and SLAs, maintain IT assets and access controls, and support onboarding and offboarding. Troubleshoot Windows, Microsoft 365, server, virtualization, mobile, and Apple technologies. Mentor colleagues, create documentation, contribute to technology deployments and IT projects, perform root-cause analysis, and support ITIL change and service improvement processes.
Top Skills:
Active DirectoryApple IosApple MacosDhcpDnsEvaultExchange OnlineFilevaultGroup PolicyItilMecmMicrosoft 365Microsoft IntunePowershellRbacRemote Desktop ServicesRubrikSophos CentralVMwareVpnWindows 11Windows AutopilotWindows Server 2012 R2Windows Server 2022
Fintech • Payments • Financial Services
Leads IT operations, service delivery, application support, infrastructure, and desktop support across international business systems. Manages teams, budgets, vendors, enhancement pipelines, operational metrics, deployments, testing, incident resolution, business continuity, disaster recovery, security, risk, audit, and regulatory compliance. Partners with business stakeholders and Group IT teams to improve service quality, system resilience, governance, and technology alignment.
Top Skills:
Business Continuity PlanningCybersecurityDesktop SupportDisaster RecoveryInfrastructure SupportIt OperationsService ManagementSoftware DeploymentSox Controls
Software • Financial Services
Provides first- and second-line desktop support across Windows and macOS environments in London. Responsibilities include troubleshooting Microsoft 365 and desktop applications, onboarding and offboarding users, hardware and software deployment, meeting room support, networking assistance, vendor escalation, licensing, procurement, user training, cybersecurity best practices, and infrastructure project delivery.
Top Skills:
Atlassian JiraAWSAzureAzure AdBloomberg TerminalsConfluenceCrowdstrikeDarktraceDhcpDnsExchange OnlineItilmacOSMicrosoft 365Microsoft Entra IdMicrosoft IntuneMicrosoft TeamsOktaOnedriveSccmScimSharepointTcp/IpVpnWindows 11Zscaler
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
