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Desktop Support Engineer
Edenred PayTech | London or Swindon (Hybrid/WFH)
Salary - £30,000 - £35,000
Edenred PayTech is looking for a proactive and customer‑focused Desktop Support Engineer to join our Technology Operations team. This is a great opportunity for someone who enjoys solving problems, supporting colleagues, and keeping systems running smoothly in a fast‑paced, regulated fintech environment.
What you’ll be doing
You’ll play a key role in ensuring our people have the tools, access, and technology they need to perform at their best.
- Deliver first‑ and second‑line support across hardware, software, and user access
- Troubleshoot Windows, O365, networking, and device issues with confidence
- Manage laptop builds, imaging, and device lifecycle tasks
- Support onboarding and offboarding including account setup and equipment provisioning
- Maintain accurate asset records and documentation
- Collaborate with wider IT teams to escalate issues and support project delivery
- Champion great customer service and help drive continuous improvement
You’ll be someone who enjoys variety, communicates clearly, and thrives in a collaborative environment.
- Experience in a desktop or service desk support role
- Strong knowledge of Windows 10/11, O365, Active Directory, and basic networking
- Confidence supporting hardware, peripherals, and mobile devices
- Ability to prioritise and manage multiple tickets in a busy environment
- A customer‑first mindset with excellent communication skills
- Experience in a regulated or corporate environment is beneficial
Joining Edenred PayTech means being part of a supportive, ambitious, and people‑centric culture where technology plays a key role in enabling success.
- Hybrid working model with a Swindon office base
- Inclusive, collaborative culture where your ideas matter
- Opportunities to grow your technical skills and contribute to wider IT initiatives
- Access to Edenred benefits including wellbeing support, perks, and more
If you’re a motivated Desktop Support Engineer who enjoys helping people and solving problems, we’d love to hear from you.
Apply now and Vibe with Us!
