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Soho, London
As of 19.05.2025 we will be implementing a twelve-month trial where employees will work on-site Monday to Thursday; no work on Fridays - with full salary maintained.
The Role
LiveScore group is looking for a Desktop Support Engineer to join our growing team. The desktop support team is the main point of contact for local and remote employees. The ideal candidate possesses a strong sense of ownership and broad problem-solving experience. If you are a self-starter with a proven track record and a passion for technology then we want to hear from you!
At LiveScore Group, we’re the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting. We’re proud of the high ratings for our commitment to excellence and fueling fan’s passion for sport driving us to the top.
We don’t just lead; we innovate. Our cutting-edge products and immersive experiences set the standard, but it’s our people who truly make the difference. Every day, our team embody our values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels our ambition.
As we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills. If you’re good at what you do, come and join us. The more inclusive we are, the more amazing experiences we can create for our users.
We know that job descriptions can sometimes seem daunting and you might not feel you tick every box. But, if you’re passionate about the role and have relevant experience, we want to hear from you!
Key Responsibilities
- First and second line support of windows and mac systems.
- Proactively monitoring system and network health. Identifying potential changes and improvements.
- Provide first-line support for AV equipment in meeting rooms, including troubleshooting video conferencing, display, and audio issues.
- Own employee onboarding and offboarding, as well as the IT stock required.
- Directly interact with users and stakeholders at every level of the business.
- Create, delete, deprovision and maintain user, system and groups in Active Directory.
- Application support of all IT systems, such as Office365, SCCM, JAMF, SSO, AD, etc.
- Educate end users on IT best practises, cyber security, and self-service tools.
- Contribute towards the IT knowledge base and mentoring others within the team.
- Participate in the team rota by covering one weekly shift per month, ensuring consistent support and coverage across operational hours.
Skills, Knowledge and Experience
- Proven extensive commercial desktop support experience, supporting multiple end users
- Experience configuring, installing and troubleshooting Windows, Mac, Printers, WiFi, physical network.
- Hands on experience in AD, Office365, SCCM, JAMF, VMWare, Okta, OneLogin, DNS, DHCP.
- Previous experience working in an engineering environment is highly beneficial.
- Customer-focused, innovating to meet the customers needs.
- Excellent communication skills, both written and verbal.
- Excellent team player attitude.
- Strong, dynamic character, capable of dealing effectively with colleagues and business users. Prior exposure to a constantly evolving environment.
Desired:
- Exposure to GCP, AWS, Azure.
- Exploration of AI systems.
- Possess one or more of the following certifications is desired:
- Apple Certified Support Professional.
- CompTIA Security+
- CompTIA Network+
- CCNA
- CompTIA A+
- MCITP: Enterprise Desktop Administrator on Windows 7, 10
- Microsoft Certified Technology Specialist: Windows 7, 10
- Enterprise Desktop Support technician on Windows 7, 10
What can we offer?
- Fridays Off: Say goodbye to Friday meetings and hello to a three-day weekend!
- Company Performance Bonus
- Flexible Working Agreements where applicable
- Private Healthcare Scheme + Employee Enhanced Assistance
- Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay
- Subsidised Gym Membership
- Annual Travel Card Loan & Ride to Work Scheme
- Life Assurance (x3 salary)
- Contributory Pension Plan
- Virgin Family: Giving you access to exclusive Virgin offers and experiences
- Thursday drinks in the office and regular socials
