Desktop Support Engineer (Onsite) - Contract

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Business Applications, Workplace Services and Cyber Security & Networking.

Values: Open, Trusted and Bold

Trusted Partners:

• Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
• HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
• Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
• Fortinet: Elite VIP Program – one of only 2 in the UK
• AWS: Advanced Solution & Managed Service Provider Program.

Contract Details:

🕒 Length: 24 months (Fixed-term Contract)

📍 Location: Onsite, Crawley 

We are seeking an experienced Desktop Support Engineer to provide hands‑on support for our end‑user technology environment and associated field devices. You will work as part of a friendly and professional team, supporting a range of technologies including Microsoft productivity suite, desktop/laptop hardware, client-installed applications, meeting rooms, and video conferencing equipment. 

What You’ll Be Doing:

• Provide technical support for aligned end‑user technology platforms 
• Act as a subject matter expert in supported platforms 
• Deliver face‑to‑face support to maintain the end‑user environment 
• Ensure incidents and requests are logged, tracked, and resolved in line with agreed SLAs 
• Communicate clearly with customers, colleagues, and 3rd‑party suppliers 
• Support monthly security patching and resolve any vulnerabilities promptly 

What We’re Looking For:

• Proven experience in Desktop / End‑User Support 
• Strong knowledge of Microsoft productivity tools and desktop/laptop hardware 
• Ability to work effectively in a customer‑facing environment 
• Excellent troubleshooting and communication skills 
• Relevant technical certifications (desirable) 

Measures of Success:

• Service Levels: Meeting agreed availability and response time metrics 
• Expertise: Maintaining appropriate technical certifications 
• Feedback: Positive customer satisfaction survey results 

At Telefonica Tech, we believe, inclusion is the bridge for everyone to be their authentic self.  We respect and celebrate our differences as diversity is what makes us unique and sparks our innovation.  Be you with us and feel you belong. 

We encourage applications from a wide range of individuals, irrespective of: age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs and sexual orientation.

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.