The IT Support Engineer provides advanced technical support for IT and AV technology, ensuring high availability and seamless operations for users. Responsibilities include managing equipment setups, providing hands-on support, assisting with innovation, and coordinating with vendors.
WE ARE HIRING: Full Time IT Engineer in London, United Kingdom
Excis is a global leader in IT support, driven by innovation, precision, and collaboration. We are looking for a Full-Time IT Support Engineer to deliver advanced technical support and ensure seamless IT operations for our internal users and enterprise clients.
We are seeking an IT Support Technician with strong technical expertise and excellent interpersonal skills to join our innovative, close‑knit team. The ideal candidate will be proactive, eager to learn and implement new technologies, and able to perform under pressure and tight deadlines. In this role, you will provide technology support while interacting with senior stakeholders inside and outside the company, ensuring seamless operations and a high‑quality user experience.
About Excis:
- Clients in over 190 countries
- More than 6,000 engineers globally
- Over 200 enterprise clients
We foster a collaborative, growth-oriented culture where individual expertise contributes directly to collective success. At Excis, we value innovation, teamwork, and continuous development in a supportive, people-first environment.
What You'll Do
- Manage and maintain AV & IT technology to ensure high availability.
- Set up and configure IT/AV equipment (workstations, servers, projectors, audio/video systems).
- Provide hands-on technical support for collaboration meetings and research sessions.
- Operate biometric tools (eye tracking, skin, facial biometrics) and manage research video exports.
- Oversee applications, shared content, and user training across SSL platforms.
- Coordinate with external vendors and support regional labs.
- Assist the Technology Lead in driving innovation and competitive advantage.
- Flexible schedule required, including occasional out-of-hours support.
Requirements
What You Need
- Bachelor’s degree or equivalent in Computer Science or related field.
- Must Have 2-3 years of experience as an IT Engineer or equivalent.
- Strong knowledge of HP workstation & server hardware setup/configuration.
- Hands-on experience with display systems, large-scale visualization, projection, and digital signage.
- Skilled in audio/visual technologies (AMX/Creston, IP CCTV, microphones).
- Solid understanding of LAN/WAN/WiFi networking and Cisco conferencing solutions (Teams, Webex).
- Exposure to biometrics, VR/AR hardware, and mobile devices (iOS/Android).
- Proficiency in Windows Server, Windows 11, Microsoft Office, and PowerShell.
- Experience with AV device setup, 3D modeling tools (3DS Max, Unity), Photoshop, and planogramming tools.
- Programming knowledge (Python/C++) an advantage.
- Excellent customer-facing skills, professional presentation, and ability to build strong relationships.
- Independent, proactive thinker who works well under pressure and tight deadlines.
- Capable of working unsupervised while maintaining high standards of conduct and ethics.
- Strong communication skills in English Language.
- Must be open to a project-based role and onsite work.
Benefits
Why Join Us
At Excis, your expertise directly contributes to operational success and user satisfaction across a global organization. You’ll work in a collaborative, hands-on environment that values learning, innovation, and teamwork.
What We Offer
- Competitive compensation package
- Continuous learning and skills development opportunities
- Exposure to enterprise environments, modern IT tools, and cloud technologies
- A supportive culture that values people, performance, and growth
- Opportunities to work with global teams
Ready to make a difference and advance your career?
Apply now and become part of Excis UK– at the forefront of excellent IT support services!
Similar Jobs
Big Data • Information Technology • Productivity • Software • Analytics • Business Intelligence • Consulting
As a Lead Strategic Value & Process Optimisation Consultant, you will help clients realize value through process optimization using the Celonis platform, manage the customer value journey, and drive strategic transformation initiatives. Responsibilities include building business cases, running value workshops, and engaging with senior stakeholders.
Top Skills:
AIBi ToolsBusiness SoftwareCelonis Process Intelligence PlatformPythonRpaSaas ApplicationsSQL
eCommerce • Information Technology • Retail • Software
The Senior Account Executive will develop sales strategies, manage the full sales cycle, and build senior relationships to drive revenue for Mirakl Ads across EMEA, focusing on retail media solutions.
Top Skills:
Ad ServersAd-TechAPIsData-Driven Advertising SolutionsDspsSaas Solutions
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
The AI Application Developer Undergraduate will assist in developing AI-driven internal prototypes, collaborating with teams to improve workflows, and support transitioning successful prototypes to production.
Top Skills:
JavaScriptNextjsPythonReactSupabaseTypescript
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
