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Job Description:
Here at DXC we have an exciting new opportunity for an experienced, on-site
Desktop Support Engineer to provide support to a long standing client at Frimley.
This is a full-time permanent position working 37.5 hours per week, Monday –
Friday between the hours of 07:00 - 19:00.
Working as part of the DXC team you will gain access to a large library of training Courses and accreditations to help further your skills and development.
We also offer an excellent benefits package including personal pension plan and various other flexible benefits including private medical cover, life insurance and flexible holiday to name a few.
Due to the nature of our client's work the successful candidate will need to either hold or be able to obtain SC Security Clearance. For this reason we are only able to progress applications from British nationals.
This role is primarily site based at Frimley, but will involve support for supported sites such as Guildford. Travel to Guildford will be paid travel and driven based on service/absences.
Main responsibilities:
As a Desktop Support Engineer you will be:
Carrying out Security Audits of all devices holding Data on the network by Scanning and reporting
IMAC’s – Installations, Moves, Additions and Changes
Break-Fix of all in-scope managed devices
Hands and Eyes Support to visually verify the state of managed devices such as servers and network devices
Desktop Support including special project activities as they arise
Asset Management & Stock Management
Managing the lifecycle of loan user equipment
Working directly alongside the client managing own workload whilst liaising with other teams or vendors to resolution
Act as a central point of contact for the customer
Software and system fault diagnosis, analysis and fix
Take responsibility for stock used and follow the correct procedures regarding stock management
Proactively keeping the customer updated with problem status at all times
Identifying and reporting risk as appropriate in accordance with the guidelines
Essential Skills
Must have, or be able to obtain UK GOV Security Clearance at SC level
Full, clean UK Driving License
Proven trouble shooting skills
Previous experience in a similar role with ITIL environment
PC/Desktop Support knowledge including Microsoft Windows XP/7/10 onwards
Excellent communicator both face-to-face & over the phone
Administering Windows Share\File permissions.
Mobile connectivity (E.g. Android/IPhone)
Knowledge of SCCM
Good knowledge of HP Workstation, Desktops & Laptops
Must be able to deal productively with a high workload with minimal supervision
Great attention to detail
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
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