The Desktop & O365 Engineer is responsible for providing day-to-day technical support and maintenance of desktops, laptops, mobile devices, and related peripherals. This includes installing, configuring, and troubleshooting hardware, operating systems, and Microsoft Office 365 applications such as Exchange Online, Teams, SharePoint, and OneDrive. The role involves managing user accounts, permissions, and security settings within Microsoft 365, applying updates and patches, and ensuring endpoint security compliance. The engineer will monitor performance, respond to incidents, and resolve technical issues promptly to minimize downtime. They will also assist in hardware refreshes, software rollouts, and contribute to backup, recovery, and device management processes to support business continuity.
Requirements
MAIN DUTIES
- Provide 1st and 2nd line support for desktops, Microsoft 365 applications (Exchange Online, Teams, SharePoint), and endpoint devices.
- Manage hardware procurement, repairs, and asset tracking; configure devices using Microsoft Intune.
- Administer Office 365 tenant, user accounts, permissions, and security settings.
- Assist with endpoint protection, patching, and security compliance.
- Support cloud network connectivity and collaborate with infrastructure teams on network devices.
- Coordinate with vendors for support and escalate incidents as needed.
- Document procedures and create user guides.
- Recommend improvements to enhance system performance and security.
- Provide training and support to end-users on Microsoft 365 tools.
EXPERIENCE AND SKILLS
- Proven experience troubleshooting hardware, Windows OS, and Microsoft 365 applications (Exchange Online, Teams, SharePoint, OneDrive).
- Skilled in user account and permission management within Microsoft 365 and Active Directory.
- Proficient with endpoint management tools like Intune or SCCM for software deployment and patching.
- Solid understanding of networking basics: TCP/IP, DNS, DHCP, VPN.
- Experience supporting mobile devices (iOS, Android) in corporate environments.
- Strong documentation skills for technical processes and asset management.
- Excellent communication skills with ability to assist both technical and non-technical users.
- Ability to prioritize and resolve multiple support tickets efficiently.
- Resourceful in researching and implementing effective technical solutions.
ACCOUNTABILITY FOR ACTIONS/RESULTS
- Accountable for the administration, support, and reliable operation of desktop environments and Microsoft 365 services critical to daily business functions.
KEY RELATIONSHIPS
Internal Relationships:
- End users, traders, managers.
- Facilities, branches.
External Relationships/Contacts:
- Third party suppliers.
- Outsourced providers.
CONFIDENTIAL INFORMATION
The holder of this Job must sign Data Confidentiality agreement. He/she shall not, directly, or indirectly, disclose, allow to access to, transmit or transfer the confidential information, system design or test cases to a third party without prior written consent.
He/she may only disclose the confidential information to employees on a "need to know" basis. He/she shall, prior to disclosing the Confidential Information to such employees issue appropriate written instructions to them to satisfy its obligations herein and to receive and use the confidential Information on a confidential basis on the same conditions as contained in the agreement.
WORKING CONDITIONS
Hours on weekdays are either 8.00 to 17.00, 8.30 to 17.30 or 9.00 to 18.00 depending on the allocated shift pattern with one hour for lunch. There will be additional out of hours’ support. NB. The client and company is driven by Global Markets so working outside of and more than these hours may be reasonably expected. Some out of hours or weekend work will also be required on an ad hoc basis.
MENTAL DEMANDS & JOB COMPLEXITY
The job holder is required to plan and organize related activities, reports, and ad hoc requests, to accomplish the assigned task in a timely efficient manner. Planning and prioritizing are the key factors in this role. The jobholder may work under time pressure but must maintain proper co-ordination with Senior Management.
INDEPENDENT ACTION & DECISION MAKING
The job holder must be comfortable working in a highly regulated and professional environment and be able to meet deadlines and adapt to changing conditions to generate effective and pragmatic solutions to new situations and problems as they are presented. He/she must demonstrate an understanding of the company’s IT environment and methodologies required for systems and infrastructure availability and efficiency
Benefits
- Competitive salary depending on experience
- 25 days annual leave entitlement plus 8 bank holidays
- Pension scheme, 4% employer contribution
- Private Medical Insurance
- 60-40 Hybrid working after successful probation period
- Training and development
- Free gym access in the building
Top Skills
iFAST Global Bank London, England Office
9th Floor, SQB, 77 Marsh Wall, London, United Kingdom, E149SH
