Deskside Manager

Role Title: Deskside Manager

Location: London

Salary: Competitive salary and package dependent on experience

Career Level:  Assoc Manager

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide for business performance and inclusion and diversity.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

To be successful as a Deskside Manager, you must have excellent interpersonal and conflict management skills. Be able to ensure that our customers receive professional and efficient technical support. Quality and timeliness of updates are of utmost importance.

Responsibilities:

• Managing and supporting a team of Helpdesk and Desktop Engineers.

• Monitoring teams’ performance and developing feedback reports for management.

• Communicating with customers and providing in-person and phone support, if required.

• Troubleshooting and resolving technical issues.

• Managing escalations and ensuring any issues are resolved in a timely manner.

• Developing a Knowledge-base in our ticketing tool to be customer specific or generic.

• Ensuring Customer specific SOPs are followed

• Overall hygiene for different customer environments in Active Directory and Azure

Requirements:

• Bachelor's degree in computer science, information technology, or a related field.

• At least three years of experience as a Help Desk Manager or in a technical support role.

We are looking for experience in following skills:

• Strong technical background – knowledge of AD, Azure AD, Intune, Autopilot Managed Engine, Office365, Exchange, Exchange Online

• Familiarity with building and deploying Windows images

• Overall hygiene for different customer environments in Active Directory and Azure

• Familiarity with security best practices

• Excellent leadership and people management skills.

What’s in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package.

Closing Date for Applications 31/05/2025
 

Accenture reserves the right to close the role before this date should a suitable applicant be found.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement     

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.                                                          
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.