Design Researcher - Onboarding

Company Description

At Wise, we’ve got a clear mission — money without borders. Built by and for people who live global lives. We’re at a genuinely exciting time. Building more transparent and convenient ways to pay and get paid has never been more important in achieving our mission.

Your mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to understand the needs of our customers who sign up to use these products in order to provide them the best sign up experience possible.

Job Description

We’re looking for a Design Researcher to join Wise working in the Trust Pillar as part of the Onboarding Squad in London. The Onboarding Squad looks after Retail and Business Customers as they sign up for Wise and get approved for an account.
This role is for an experienced researcher working at Senior Level or Staff Level (which means Lead Individual Contributor) level. You’ll be part of Wise’s global mission to build an open, fair, and human financial system. Because people without borders need money without borders.

You’ll contribute by:

• Building our understanding of people with cross-currency needs among our key markets in order to ensure we are focused on solving the right things for customers

• Owning the planning, execution and delivery of research, applying the appropriate research methods to answer the teams’ highest priority questions

This role will give you the opportunity to: 

• Be part of a team - you’ll be embedded in a Squad where you can influence the direction and deliver the most impact. This means you can go deep and tackle the real retail customer problems while working side-by-side with a PMs, design, analytics and engineering.

• Choose your path to impact You’ll have the freedom to make your own calls about how design the best research to identify customer needs and reach mission zero

• Grow the research practice - You will be part of helping establish how we conduct research at a global scale

• Be part of our mission to make money without borders the new normal

A bit about you…

• You have deep experience with both generative and evaluative research and are comfortable independently initiating, running and communicating research.

• You have experience leading mixed-method studies. This encompasses a strong understanding of qualitative and quantitative user research methods and analysis techniques, including for ethnography, usability, surveys and card-sorting 

• You’re a pragmatist, you know how to use research to get ahead of conversations about the direction of the business, when to push for deeper research and when to live with just enough research to keep moving fast.

• You’re comfortable working in a cross-functional product team or across several teams and are able to work individually, as well as collaboratively with your cross-functional partners (product, data, design, engineering) 

• You’re able to guide the team on how to action your rich insights and work closely with designers to ideate based on findings

• You have top-notch presentation skills, especially when it comes to sharing impactful insights.

• You not only advocate for the customer but for research more broadly, and have clear examples of making research an integral part of building products

And as a heads up, this role probably isn’t for you if:

• Your experience is primarily market research and/or academia, we do recruit career changers, but not for this role.

• You don’t have extensive and demonstrable experience in UX research within the tech/product industry

Additional Information

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you.

And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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