Deployment Specialist

Role in a nutshell:

Successful deployment of all i6 products, ongoing customer engagement during transition and change management support while in Hypercare phase, both remotely and at customer sites.

Main purposes of role:

Deployment of i6 products and provision of change management for our clients both remotely and onsite. You will also liaise with the Product Management team to translate customer feedback into product requirements and then guide the business with additional requirements to future proof the solution. You will work closely with our Sales & Technical support teams to fine tune business requirements, then plan & execute deployment accordingly. 

You will evaluate and recommend hardware requirements for site installations, provide tactical advice on preferred hardware solutions and liaise with the Customer’s Procurement team to ensure appropriate equipment is provided.

You will work with the Leadership Team and deployment manager of i6 to ensure that strategic customers are supported in line with business development from customer contract award to BAU.

Global travel and aviation site visits will be required for the role, and this will be agreed in advance with the line manager.

What you will be doing

Key tasks / responsibilities 

• Represent the business in front of customers and create positive relationships with all customers
• Plan and execute customer site deployments from contract award through go-live and into operational support Business As Usual (BAU).
• Manage the installation of our hardware onto customer sites/vehicles
• Configuration of the platform to specific customer sites
• Deliver end-user training programmes and train-the-trainer type courses
• Show great levels of agility regarding local hours of operation to meet customer requirements
• Provide Change Management expertise tailored to match respective customer business requirements
• Work closely with all Product Owners to assist with the innovation, evolution and deployment automation of our products and services
• Proactively engage with the customer and influence conversations based on the desired outcome for the business.
• Represent the business during deployments and site visits.
• Deliver online or site training as required by customer requirements.

General responsibilities

• Full adherence with i6 company H&S policies and procedures as published from time to time. This will include country and airport regulations.
• Assist in the provision of information, staff training and technical instruction as appropriate.
• Question and, where necessary, challenge constructively any instruction believed not to be in the best interest of the business or its customers.
• Identify process improvements and where possible implement initiatives to continuously improve the responsiveness to both customer & business needs.
• Deliver to the expectations and requirements of your customers.
• Protect the security of all company and customer data/information at all times.
• Work with your suppliers to ensure the correct and timely delivery of your requirements.
• Carry out any other duties as may be reasonably requested
• Fulfil and comply with the terms and conditions of your contract of employment with the company

What we're looking for

Experience & Skills Needed

Qualifications needed if required (incl. any professional qualifications)

Soft skills  -

The role requires high-levels of interaction with various customer functions from front-line users to site management,  and providing an outstanding level of support and responsiveness is vital.

• Ideally experience of working in Aviation or as an end-user of our products and previous knowledge of the i6 biosphere. 
• Good technical skills and ability to use IT to deliver our deployments both onsite and remotely. 
• Project Management skills and ability to manage your own time and workload
• Great levels of interest in Aviation and particularly in the end to end fuel management process

• Sharp – able to pick up information quickly and join the dots
• Ability to combine technical and customer service & support skills
• Able to articulate complex customer requirements to both technical and non technical audiences
• Be able to communicate to both senior business and customer management level