Own Deployments - Manage the full deployment lifecycle--from kickoff to go-live--ensuring every government client launches successfully.
Drive Customer Success - Build deep relationships with government clients and become their trusted partner for long-term outcomes.
AI-Native Operations - Use cutting-edge AI tools like Claude to automate workflows, track deployments, and scale operations.
Ground Floor Opportunity - Join an early-stage startup led by a repeat founder with a successful exit.
Manage end-to-end deployment of AI-powered solutions for state and local government clients
Own customer onboarding, training, and go-live processes--ensuring smooth launches and rapid time-to-value
Build and refine deployment playbooks, templates, and processes that scale across a growing client base
Coordinate between product, engineering, and government stakeholders to resolve blockers and keep projects on track
Track customer health metrics and proactively address risks to ensure high retention and expansion
Use AI tools to automate deployment workflows, generate status reports, and scale the operations function
3+ years of experience in customer success, implementation, deployment operations, or client services
Experience working with government or enterprise customers, ideally in a technology or SaaS environment
Strong project management skills--you can juggle multiple concurrent deployments without dropping the ball
High agency and comfort with ambiguity in an early-stage environment
Enthusiasm for AI--you're excited to use tools like Claude to 10x your operational output
Excellent communication and relationship-building skills with both technical and non-technical stakeholders
Based in or willing to relocate to NYC for in-office work
Concourse is the fastest-growing govtech, providing software to more than 100 state and local governments across the U.S.
Government calls what we do "IT modernization." We call it a trillion-dollar opportunity to overhaul how government works. Public services are broken not because of bureaucracy but instead because they run on antiquated, user-unfriendly software from legacy vendors.
Some examples: Concourse is powering the legislative management system for one of America's largest cities, a state's entire online bail payment system, and a case-management platform for mental-health response teams.
We are an AI-native company. Our org structure and staffing model are radically different from those of legacy tech companies: we have a flat team of superstar generalists who both own client relationships and manage fleets of long-horizon AI agents.
Our team works together in our Flatiron office five days a week.
