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The Delivery Consultant is responsible for managing client relationships and ensuring successful delivery of services. They will need to understand client requirements, solve problems effectively, and coordinate with various teams to meet client expectations. Strong communication and project management skills are essential.
Your role at Dynatrace
In this role, you will be responsible for delivering a wide range of services that are based on the Dynatrace Unified Platform, from deployment and training to long-term managed services. To ensure new consultants are sufficiently equipped for success, Dynatrace Services provides an outstanding training program that is a mix of classroom, v-learning, self-study, and in-the-field observation activities. Once training is complete, consultants are expected to represent Dynatrace in the highest professional manner, through written and oral communications, to ensure maximum client satisfaction for all engagements. You are expected to represent Dynatrace as a product expert and a trusted advisor in Digital Transformation.
Job description:
- Consult with customers to understand their business and technical goals
- Define and deliver education sessions
- Install, configure, and troubleshoot Dynatrace products in Production, Test and Development environments
- Serve as subject matter expert on Dynatrace APM techniques and best practices
- Identify key "Business Modeling" integration opportunities, especially around reporting, alerting, dashboards, SLOs, etc.
- Analyze performance data and assist with performance troubleshooting / tuning of customer applications, architecture, and practices
- Build relationships that support the successful adoption and integration of Dynatrace APM products throughout the application lifecycle
What will help you succeed
Qualifications
- Programming experience in an enterprise application development environment is an advantage. This is not a developer position, but knowledge in enterprise application development is desirable.
- Understanding of code- and container-level performance tuning, CI/CD process, troubleshooting, and architecture best practices in multi-tier, container and cloud-based applications
- Inherent and proven problem-solving nature, with an engaged, self-motivated, can-do attitude
- Demonstrated experience with data visualization via charts and dashboards, including appropriate use of granular and aggregate data
- Excellent presentation skills and an ability to adapt to the audience "on the fly"
- Excellent verbal and written communication skills and attention to detail; comfortable with people from the development labs to the executive offices
- Located in or within commuting distance from posted job location
Why you will love being a Dynatracer
- A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
- Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
- A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
- An environment that fosters innovation, enables creative collaboration, and allows you to grow.
- A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
- A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
- A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.
- Attractive compensation packages and stock purchase options with numerous benefits and advantages.
Dynatrace Maidenhead, England Office
Maidenhead, United Kingdom
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