Dedicated Technology Specialist - Travel Industry

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Imagine being at the heart of global business travel solutions! As part of our Global Client function, you'll join a dedicated team committed to transforming how top-tier companies experience corporate travel. This role is about turning complex travel logistics into strategic, seamless experiences that help businesses move more effectively. You'll be building meaningful partnerships, anticipating client needs, and continuously finding innovative ways to enhance travel programs. Our approach goes beyond simple transactions - we're focused on creating real value for our clients. By combining industry expertise with smart technology, we help organizations optimize their travel strategies. Our team blends technological innovation with personal expertise, managing everything from daily traveler support to global travel strategies. You'll have the opportunity to solve challenges, support clients, and make a tangible difference in how businesses approach corporate travel. If you're passionate about delivering exceptional service and enjoy working in a dynamic, collaborative environment, this could be the perfect opportunity for you.

What You´ll Do:

• Maintain customer loyalty through proactive communication across phone, email, and in-person interactions with WTW
• Support client special projects, day-to-day requests, and resolve customer queries related to client setup and service platforms
• Organize and facilitate Quarterly Performance Sessions (QPS), including logistics, speaker arrangements, and meeting coordination
• Facilitate ad-hoc MI reporting, with support of MI Analyst
• Provide comprehensive user training for online booking tools and support weekly customer drop in sessions for travel bookers
• Support implementation of new products, technology updates, and conduct regular Neo site checks
• Manage service central inbox and support travellers/bookers with their specific needs
• Coordinate external and internal document production and project support
• Escalate and manage customer issues to ensure end-to-end resolution aligned with business requirements
• Collaborate with internal teams to share knowledge and best practices

What We´re Looking For:

• Travel counselor experience is a plus
• Demonstrates exceptional communication and interpersonal skills with ability to adapt communication style
• Highly organized with superior time management and ability to operate with a sense of urgency
• Proactive problem-solver who can identify issues and develop effective solutions
• Proficient in MS Office applications with strong data analysis and reporting capabilities
• Team player committed to collaborative work environment and knowledge sharing
• Detail-oriented professional with strong follow-up and follow-through capabilities
• Adaptable and flexible in handling diverse client needs and changing business environments
• Customer-centric mindset with passion for delivering exceptional service
• Quick learner able to rapidly understand and implement new technologies and processes
• Experience in the travel industry and operational GDS knowledge

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!