The Data Transfers Specialist will lead data migrations, troubleshoot technical issues, collaborate with teams, and enhance migration tools to ensure high customer satisfaction.
Are you a technically skilled problem solver who thrives on delivering exceptional customer experiences? Join our our team as a Professional Services Technical Engineer on a fixed term basis, where you will ensure smooth operations and high customer satisfaction by leading data transfers and supporting professional services projects. You’ll play a crucial role in maintaining and enhancing our data migration tools, troubleshooting technical issues, and collaborating across teams to deliver seamless solutions for our customers.
What You’ll Do:
What You’ll Bring:
🚀 Tech That Transforms –automation, real-time data—our solutions are redefining how social care operates
🏆 Join the Market Leader – Trusted by thousands, we set the benchmark for digital transformation in social care
💡 Drive Meaningful Innovation – Work at the forefront of a sector ready for change, where your skills fuel real-world impact
📈 Challenge Yourself, Make a Difference – If you love tech and solving big challenges, we want to hear from you
🤝 Work with the Best – Join a team of top-tier professionals passionate about using technology to drive change
What You’ll Do:
- Lead and manage data transfers within the professional services team
- Maintain and improve the .NET-based split tool for migrations
- Collaborate with Customer Success, Product, Dev, and DevOps teams
- Perform thorough pre- and post-migration testing
- Generate accurate reports on migration outcomes
- Troubleshoot technical issues reported by customers and support teams
- Reproduce issues, identify root causes, and escalate complex problems
- Provide clear instructions to customers for temporary fixes
- Contribute to documentation, knowledge bases, and troubleshooting guides
- Escalate critical issues to senior technical staff with detailed recommendations
What You’ll Bring:
- Strong SQL skills, including query writing and use within C#/.NET
- Experience with relational/NoSQL database testing and SQL Server Management Studio
- Basic C#/.NET programming and OOP knowledge
- Proven technical support experience, ideally in SaaS or software development
- Familiarity with ticketing systems (e.g., Zendesk, Freshdesk) and CRM tools like HubSpot
- Working knowledge of HTML, CSS, JavaScript, and Microsoft Azure
- Experience with TDD, BDD, and unit testing frameworks (SpecFlow, MS Test, XUnit)
- Excellent communication skills for technical and non-technical audiences
- Strong problem-solving abilities with attention to detail
- Ability to manage multiple priorities effectively
- A base salary of up to £30,000 - £40,000 and bonus depending on experience
- Modern town centre offices in Guildford, with opportunity for ad hoc home working
- 25 days holiday
- Contributory pension scheme
- Additional perks including; cycle to work scheme, staff discounts portal and Employee Assistance Programme
🚀 Tech That Transforms –automation, real-time data—our solutions are redefining how social care operates
🏆 Join the Market Leader – Trusted by thousands, we set the benchmark for digital transformation in social care
💡 Drive Meaningful Innovation – Work at the forefront of a sector ready for change, where your skills fuel real-world impact
📈 Challenge Yourself, Make a Difference – If you love tech and solving big challenges, we want to hear from you
🤝 Work with the Best – Join a team of top-tier professionals passionate about using technology to drive change
Top Skills
.Net
C#
CSS
HTML
JavaScript
Azure
Ms Test
Specflow
SQL
Sql Server Management Studio
Xunit
Person Centred Software Guildford, England Office
3 Onslow Street, Guildford, United Kingdom, GU1 4SY
Similar Jobs
Cloud • Information Technology • Security • Software • Cybersecurity
As a Technical Support Engineer, you'll support developers using Cloudflare's products, troubleshoot issues, guide best practices, and collaborate with teams to enhance customer experiences.
Top Skills:
AWSAzureCloudflareGCPJavaScriptNode.jsReactVue
Information Technology • Software
The role involves ensuring 24/7 operational support for IT Infrastructure, Networking, and Security management, focusing on maintaining processes, client relationships, and security best practices.
Top Skills:
Cisco IseCisco Meraki Wi-FiCyber Threat IntelligenceDlpEndpoint ProtectionFirewall Switch TechnologiesFortinet SdwanIt InfrastructureNetworkingSecuritySIEMVulnerability Management
Industrial • Manufacturing
The Technical Support Engineer role involves providing prompt technical support for logistics systems, maintaining customer communication, and monitoring business-critical applications while ensuring service quality.
Top Skills:
Incident Management Tools
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
