Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
This position will report to an IT Manager and will be required to report to the Milton Keynes, UK office location, as determined by SHI Management.
Role Description
Include but not limited to;
- Part Approval
- Create service parts in AX for SHI users
- Create Enterprise Variants For Customers’ Inventory
- Create Manufacturer IDs And Product Line IDs
- Create BOMs For Sales To Use In Order Entry
- Assist Sales Representatives With Part Creation processes
- Data Clean Up
- Provide technical support, problem diagnosis, and resolution for various systems and applications.
Behaviours and Competencies
- Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
- Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.
- Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
- Interpersonal Skills: Can communicate effectively, build relationships, and resolve conflicts with others in moderate situations.
- Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.
- Judgment: Can evaluate situations, identify patterns or implications, and decide on an appropriate course of action based on analysis and experience.
- Initiative: Can identify opportunities for improvement, propose solutions, and take action without explicit instructions.
- Collaboration: Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals.
- Digital Acumen: Can identify opportunities to use digital tools for improvement and propose digital solutions.
- Willingness to Learn: Can actively seek out learning opportunities but may need guidance to apply new knowledge or skills effectively.
- Technical Troubleshooting: Can identify complex technical issues, propose solutions, and take action to resolve them without explicit instructions.
Skill Level Requirements
- Database management and reporting skills - Basic
- Strong organisational skills - Intermediate
- Experience with customer relations and satisfaction - Intermediate
- Ability to multitask and complete tasks with efficiency and accuracy - Intermediate
- Ability to follow direction while working individually and in a team environment - Intermediate
- Ability to accept, understand, and learn from management feedback - Intermediate
- Ability to work effectively within all levels of an organisation, both internally and externally - Intermediate
Other Requirements
- Completed Bachelor Degree or relevant work experience required
- 1-3 years of experience supporting IT systems
- Knowledge of Microsoft Office programs - Outlook and Excel
- Knowledge of Microsoft SharePoint
The estimated annual pay range for this position is £28,000 - £30,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.
SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
