Data & Insights Analyst

Company Description

Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.

We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.

The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.

Work with us because you:

• Want to be part of a bank built for the dynamics of the modern world
• Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
• Enjoy finding new and better ways to solve complexity and make things happen
• Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
• Care about society and the environment and want to be part of a business that cares too
• Want to continue to grow professionally and be the best version of yourself

Job Description

The Data & Insights Analyst will play a crucial role in driving the development of reporting capabilities and deep diving data for trends and insights. You'll curate, clean, and model data to generate thought-provoking visualisations that uncover valuable insights to support the development of a more effective strategy around how our business operates.

Positioned within People & Marketing , the successful incumbent will play a pivotal role in delivering insights to key stakeholders across the Bank, including senior leadership, whilst building out our people data capabilities through our wider data platform and community.

This is an excellent opportunity for a technically strong Data & Insights Analyst to work with stakeholders across the Bank and directly influence how the business operates. The ideal candidate will be able to commit to 3 days a week in either our London or Essex (Brentwood) office. 

Key Role Responsibilities

• Ability to curate, clean and model data
• Generate thought-provoking visualisations in a layout suitable for pro-active analysis
• Tell a compelling story with your data that engages, inspires and convinces stakeholders
• Understand how your insights turn into actions
• Build strong relationships with colleagues both technical and business
• Staying up to date on both technical capability, business objectives & external insights
• Work with key stakeholders to ensure the accuracy and compliance of people data across all platforms
• Deliver monthly BAU reporting in relation to key people metrics across the banks balance score card including people costs, turnover, absence, overtime, risk and employee engagement.
• Evolve the existing reporting suite of people MI dashboards, reports and presentations.
•  Explain complex data to non-technical audiences & provide insights to management regarding key trends in order to support decision making & to inform policy enhancements and to support change programmes across the Group
• Draw upon external insights and trends to enhance overall quality of information & insights provided to management.

Qualifications

• Able to demonstrate a solid understanding of tools and capabilities at the forefront of modern reporting and analytics.
• Circa 2+ years experience using Power BI and SQL
• Digitally literate across Sharepoint and expert at working with Excel & Power BI
• Able to demonstrate strong stakeholder management skills and the ability to develop relationships across the Bank
• Experience of working with large datasets to gain insights for an organisation, which requires strong numeracy and statistical skills to effectively understand and interpret data
• Ability to tailor the analytical approaches required to solve specific problems for the organisation using a combination of technical skills and problem solving abilities when inspecting data. Using this data creatively is vital to understanding our People and proposing enhancements to our EVP. 

Additional Information

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 27 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done