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Darktrace has more than 2,500 employees located globally. Founded by mathematicians and cyber defence experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption.
For over a decade, Darktrace has pioneered a proactive, AI-native approach to security. Our roots lie deep in innovation. The Darktrace AI Research Centre based in Cambridge, UK, has conducted research establishing new thresholds in cybersecurity, with technology innovations backed by over 200 patents and pending applications.
Today, Darktrace is a global leader in cybersecurity AI, delivering the essential cybersecurity platform to protect organisations today and for an ever-changing future.
What will I be doing:
Following the rapidly continued growth of our customer base, Darktrace are looking to add to our post-sales team of Cyber Infrastructure Engineers.
As a Cyber Infrastructure Engineer in the Professional Services organization, you will ensure Darktrace is deployed, integrated, and optimized to the highest standards to provide our clients with industry-leading, AI-powered, cyber security protection.
This crucial, fast paced role involves assisting customers with deploying Darktrace technology within network, cloud, OT, and email environments as well as leading and becoming a trusted advisor to key customers in their security infrastructure design and planning.
You will be regularly completing deployment projects on or before expected Service Level Objectives (SLOs) and integrating new systems into existing network architecture. On the support side, you'll efficiently manage customer support tickets to assist with technical issues and proactively engage with customers to help maintain a healthy deployment.
In this position you'll be maintaining and enhancing communication between all go-to-market teams including sales, customer success, and operations.
What experience do I need:
We welcome applications from technical candidates with the strong ability to collaborate with internal and external stakeholders (including mentorship of other technical resources). On a technical level, you'll ideally have the following experience:
- A technical educational background or have experience working as a Network, Cloud, OT or SOC Engineer (or similar role),
- Basic knowledge of computer networking protocols, LAN and WAN, cyber security principles, and the OSI reference model,
- Entry level understanding of network and cloud architecture design, configurations, principles, and best practices,
- Basic familiarity with OT network principles and practices based on the Purdue model,
- Foundational level knowledge and/or certifications with industry-standard vendors such as AWS, Microsoft, Cisco, or Palo Alto Networks.
- Fluency in German, Spanish or any other European language is desired in this role but not essential.
Additionally, it would be helpful if you had experience in implementing Darktrace sensors and software modules into various environments (including cloud, email, and OT) as well as experience with Darktrace deployment options, integrations, and response enablement and tuning (custom routes, firewall integrations, email) although this is not a requirment for the role.
Benefits we offer:
- 23 days’ holiday + all public holidays, rising to 25 days after 2 years of service,
- Additional day off for your birthday,
- Private medical insurance which covers you, your cohabiting partner and children,
- Life insurance of 4 times your base salary,
- Salary sacrifice pension scheme,
- Enhanced family leave,
- Confidential Employee Assistance Program,
- Cycle to work scheme.
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Darktrace London, England Office
80 Strand, London, United Kingdom, WC2R 0BP
