As a Customer Support Technical Engineer, you will manage client support for external CRM integrations, troubleshoot API-related issues, set up integrations, and coordinate webinars. You will assist both clients and internal users, responding promptly to requests and ensuring smooth operations of the platform.
OUR HIRING PROCESS:
- We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
- We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
- At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
- From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy
Our company seeks a highly motivated and experienced individual to join our team as a Customer Support Technical Engineer. As a System Administrator, CRM Integrations, and Customer Support Specialist, you will be responsible for the day-to-day management and client support of external CRM Integrations and internal Web API submission platforms.
Responsibilities:
- Support external clients by communicating and assisting with current issues, including working with API keys and troubleshooting integrations.
- Support internal users by correcting errors on the platform and responding promptly to requests.
- Set up integrations through the user interface (UI).
- Coordinate webinar details with the team and clients, record and edit webinars, manage client revisions, and host webinars.
Requirements:
- Experience with APIs, including knowledge of HTTP methods POST and GET.
- Practical experience with tools for testing APIs, such as Postman.
- Experience as a Technical Customer Support Specialist, Customer Support L2, Support Specialist with Salesforce, Technical Client Services Specialist, or Support Engineer.
- Search skills: ability to quickly find information and solutions using search engines and documentation.
- Multi-tasking, detail-oriented.
- High communication skills: ability to clearly and accurately convey information, satisfaction from constant communication with people.
- Resilience to stress and ability to work under pressure with high-profile clients.
- English C1 - full proficiency (including emails, calls, and virtual meetings).
- Knowledge of Ukrainian or Russian is a must
Additional Advantages:
- Experience as a QA or CRM manager.
- Experience setting up internal module integrations with Client CRMs such as Marketo, HubSpot, SalesForce, Pardot, etc.
We offer:
- We offer a competitive salary tailored to the candidate's experience and skills. Payments are processed monthly (USD)
- Full Remote, Work schedule: Monday-Friday, from 2:00 pm to 11:00 pm EEST (incl. 60-min breaks)
- Interesting and long-term projects
- We support work-life balance and offer paid annual leave and paid sick days
- Opportunities for professional development and career growth
- Reduced Fridays during summer
Our recruitment process:
- Interview with HR + one-way video interview
- Test task
- Technical interview with Team
- Final interview with the Hiring Manager
If you feel that this job aligns with your experience and requirements, don't hesitate to apply!
Top Skills
APIs
INFUSE London, England Office
Room 404, Coppergate House, 16 Brune Street, London, United Kingdom, E1 7NJ
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