Provide first-line support for Agiblocks CTRM users: troubleshoot functional and technical issues, manage tickets, assist onboarding and upgrades, create documentation and Power BI/Microsoft Word client deliverables, and collaborate with consultants.
The company where you can make an impact and bring value.
Job Summary:
As a Customer Support Analyst at Agiboo, you’ll be the first line of support for our global clients in the commodity trading industry. You’ll work closely with users of our Agiblocks CTRM (Commodity Trade and Risk Management) platform, helping them resolve issues, optimize their workflows, and get the most out of our software. This role blends technical troubleshooting, customer service, and product expertise in a dynamic, fast-paced environment. With strong performance and interest, this role may evolve into a Consulting position as part of Agiboo’s career development path.Job Description:
- ·Become proficient using the Agiblocks Trade and Risk Management software system to efficiently investigate and answer customer support requests. You’ll receive training in both commodity trade management and in the Agiblocks CTRM system application.
- Provide responsive and knowledgeable support to users of the Agiblocks platform.
- Investigate and resolve functional and technical issues, ranging from simple “how-to” questions to complex data flow challenges.
- Manage and track support tickets using Agiboo’s or Customer’s incident management tool, ensuring timely follow-up and resolution.
- Collaborate with consultants to configure customer environments and support onboarding activities.
- Assist in delivering training sessions and creating user documentation.
- Support the creation and maintenance of PowerBI reports and MS Word based templates tailored to client needs.
- Coordinate and review system upgrades and deployments.
- Contribute to continuous improvement by identifying recurring issues and suggesting enhancements.
- Assist in scheduling and reviewing customer site upgrades.
- Manage and capture time spent accurately in the nominated time tracking tool.
Worker Type:
RegularNumber of Openings Available:
1Top Skills
Agiblocks Ctrm,Power Bi,Microsoft Word
Similar Jobs
Information Technology
The Customer Support Analyst at Actionstep will manage customer inquiries through various channels, resolve issues efficiently, and contribute to product knowledge documentation while ensuring high customer satisfaction.
Top Skills:
Customer ServiceHelp DeskLive ChatScreen SharingTechnical ResearchVideo Calls
Aerospace • Software
The Customer Support Analyst will manage support tickets, troubleshoot aviation software issues, escalate complex cases, and ensure high-quality customer service.
Top Skills:
Cloud-Based ApplicationsCrm/Ticketing ToolsJIRASalesforceZendeskZoho Desk
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
The Sales Engineer will act as a trusted advisor on cloud security solutions, engage with sales teams, and provide technical support and training to enhance customer adoption of CrowdStrike products.
Top Skills:
Amazon Web ServicesCloud SecurityGoogle Cloud PlatformKubernetesAzureRed Hat Openshift
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
