We are looking for a someone to join our Support team as the first line of support for our customers, helping them to resolve queries about our care records system via online live chat, telephone and support tickets. We need someone who is passionate in helping people who deliver care and is enthusiastic about technology and innovation. We will be relying on your compassion for users who are not familiar with technology combined with your problem-solving nature to help our customers and make a difference every day.
What you’ll do:
- Handle and resolve support queries via live chat
- Answer incoming telephone support calls
- Answer online support tickets
- Complete all assigned tasks in line with agreed KPIs
What you’ll bring:
- Customer service experience is essential
- Great communication skills, both verbal and written
- A passion for helping others; an empathetic approach to customers who do not use technology
- Computer literate with the ability to investigate how something works
- Excellent problem solving skills and ability to remain calm when under pressure
- Ability to multitask and prioritise workload
- An interest in technology & using it to make people’s lives easier
- Knowledge or experience of the Care industry would be an advantage but not essential
What we offer:
- Hybrid working – this role will be based at least three days per week in our office in Guildford
- The opportunity to work for a company who are making a real difference to the care sector through the use of innovative technology
- Base salary of £25,000
- Bonus scheme
- 25 days holiday
- Net zero pension scheme
- Regular in person company meetings
- Additional perks including; cycle to work scheme, staff discounts portal and Employee Assistance Programme
What We Do
Person Centred Software provides a Connected Care Platform with a range of digital care software solutions for various service types, including residential care, nursing homes, learning disabilities, supported/retirement living, domiciliary care, mental health support and pharmacies. It is the market leader in its sector, with over 6,000 care homes using its software. Person Centred Software offers a Connected Care Platform, which provides a suite of integrated solutions that cover the entire ecosystem of care management within social care. Within the Connected Care Platform, you can use one solution on its own or multiple that connect, all through a single device. Each area focuses on a particular part of the care ecosystem and, when used together, provides a complete solution to improving outcomes for residents, improving the lives of care workers, and improving the overall efficiency, effectiveness, and compliance of a care setting. Its solutions cover Care Planning, Medication Management, Wellbeing & Activities, Care Home Operations, plus more! Person Centred Software's seamless integration philosophy also extends to solutions offered by our valued partners, which provide greater flexibility and the opportunity to connect all aspects of your care management. You're in safe hands with Person Centred Software. Its digital social care record system, mCare, is assured by NHS England; the PRSB accredits the organisation as a quality partner, and Person Centred Software is also certified with Cyber Essentials Plus, a secure solution to keeping your data safe, with infrastructure that exceeds GDPR's requirements. Every day, Person Centred Software’s icon-driven app creates more than 9 million care notes; 94% of CQC inspected homes using mCare are rated as good or outstanding.
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