Manage customer onboardings and post-sale processes, ensuring data organization and platform configuration to meet customer needs while leading a remote team.
Introduction to Worldover
Worldover is 3 - 4x’ing every year. We are on an exceptional growth trajectory in one of the biggest software categories in the world backed by some of the world’s best investors. For a full introduction to Worldover, click here and also visit the Worldover website.
This is our second customer success hire so you will be an integral part of the customer success team. We are looking for individuals who love making customers happy and have a proven track record of doing so.
The Role
- Onboarding customers onto the Worldover platform. This involves organisation of their data, excel spreadsheets, back and forth with customers.
- The Worldover platform is configurable so you will use our internal tools to customise the platform to suit their needs.
Who you are
- You love process and have a meticulous eye for detail.
- You enjoy working directly with customers.
- You have a track record of exceptionality.
- You have very high proficiency in excel and data management.
- Bonus: experience in enterprise software, onboardings, customer success.
Entrepreneur First
We are backed by Entrepreneur First (EF), one of the world’s leading venture funds backed by some of the brightest minds in venture including Reid Hoffman of Linked In and the Collison Brothers of Stripe. They have generated over £10BN of portfolio value and have an excellent track record in backing transformative technology companies. We are delighted that they are backing Worldover.
Tier 1 VC’s & Angels
We have just closed our funding round with Index and Chalfen Ventures.
The Team
Worldover is built by a team that deeply understands the space and has a strong track record of building exceptional products.
Edward Alun-Jones
CEO
Oxford History University graduate
3 X founder at Restaurant Kits & Orderu
Scaled previous business to £2.5M ARR within 3 months.
Christopher Gudde
CTO
Head of Compliance & Risk at Heathrow
Full Stack Developer and Data Scientist at IPO’d Healthcare start up
What the job involves
We are in a growth phase (which is the best time to join a start up!) and we have too many companies signing up for us to manage in terms of onboarding.
Currently all onboarding are run by the two co-founders, we are now looking to build out a solid onboarding process.
You will be responsible for managing customer onboardings and the entire post-sale process.
Our onboardings are twofold: 1. Outline the configuration required by the customer. (Our platform is similar to Salesforce in that different parts can be turned on and off). 2. Upload the data to complete the digital transformation. (Usually from excel, google drive, share point to the Worldover platform).
You will be working directly with the CTO and CEO. You will also be managing a remote team of 7 who area based in the Phillipines and manage most of the heavy lifting.
Who you are
You love process and have a meticulous eye for detail.
You enjoy working directly with customers.
You have a track record of exceptionality.
You have very high proficiency in excel and data management.
Bonus: experience in enterprise software, onboardings, customer success.
Top Skills
Excel
Google Drive
Sharepoint
Worldover London, England Office
74-80 Camden Street, Somers Town, Hampstead, London, United Kingdom, NW1 0EG
Similar Jobs
AdTech • Artificial Intelligence • Machine Learning • Marketing Tech • Software • Sports • Big Data Analytics
Manage a book of Tier 2/3 accounts to ensure retention and drive upsell. Create tailored account plans, analyze performance, provide AdTech consultancy across channels, mitigate churn, and collaborate with Sales, Ad Ops, BI, Creative, and Product to execute campaigns and support senior team members on larger accounts.
Top Skills:
BiDisplayDoohDspsProgrammaticSocialSspsVideo
Fintech • Information Technology • Financial Services
Serve as primary contact for Aladdin clients, owning inquiries end-to-end via ServiceNow, email, and phone. Deliver timely, accurate responses, escalate and follow up on actions, identify recurring issues, and collaborate internally to improve client experience while leveraging automation and tools to enhance efficiency.
Top Skills:
AladdinEmailPhoneServicenow
Artificial Intelligence • Productivity • Software
Own enterprise customer accounts to drive onboarding, adoption, retention, and expansion. Serve as trusted advisor through training and strategic engagements, surface product feedback to product teams, collaborate with Sales on renewals and expansion, and build Customer Success programs to reduce churn and grow usage.
Top Skills:
Notion,Gainsight,Outreach,Salesforce,Ai Tools
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
