SAPI builds, tailors, funds and manages custom financing products. We offer an all-encompassing API for all business credit products. Our mission is to provide liquidity for the global payment ecosystem. Join us!
About the Role
Salary: Up to £30,000 (GBP)
We’re looking for a passionate Customer Success Specialist who loves helping our customers. In this role, you’ll have the opportunity to foster and maintain strong relationships with our customers. Here’s what you’ll be doing:
Onboarding: Be the guiding hand for new customers as they navigate the onboarding process, ensuring they have a seamless experience and a solid understanding of our product.
Training and Support: Provide valuable training and support to our customers, empowering them to enjoy the benefits of our product fully.
Relationship Management: Build and cultivate long-lasting relationships with customers, tuning into their needs and spotting opportunities for growth and deeper product usage.
Issue Resolution: Step in to assist with customer inquiries, troubleshoot any issues, and escalate to the right teams when needed.
Customer Feedback: Collect valuable feedback and insights from customers and share them with the relevant teams to help us enhance our product.
-Work together with our customer success team and other departments in the UK and Vietnam.
-Make the most of Intercom for staying in touch with borrowers and brokers in a fintech lending environment, while showing off your tech skills through training, and using Jira to boost our efficiency.
-Pay close attention to detail in data entry and application processing, handling paperwork like a pro.
-Showcase your fantastic verbal and written communication skills in interactions with clients and within the team.
-Juggle multiple tasks with ease, demonstrating your multitasking talents.
-Deliver outstanding customer service with a focus on the needs of our clients.
-Build great relationships with your colleagues and cross-functional teams.
- Hybrid - 1 day per week in our London office (Shoreditch) - we trust you and we're sure you'll do great work from home
- Generous parental leave - we want all Sapients to feel supported in terms of being there for their family
- 6 weeks of remote work throughout the year - feel free to travel, visit friends or family you might have abroad or simply recharge by working from home during this time
- Full access to LinkedIn Learning - we believe a culture of learning is paramount to the success of every Sapient, so you can benefit from more than 100,000 courses on a variety of topics to nurture your growth
- Full access to Calm - your well-being and overall mental health are of utmost importance to us, so we are keen to ensure you feel supported in this regard
- 30 days holiday allowance additional to bank holidays - we're keen to make sure you have time to rest and enjoy life outside work
What We Do
SAPI builds, tailors, funds and manages custom credit products, enabling payment companies to help their merchants. Our mission is to provide liquidity for the global payment ecosystem.
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