Customer Success Representative

Atarim is a fast-growing, AI-fuelled SaaS company revolutionising how web agencies and hosting providers collaborate with clients. With 1.5 million users and counting, we streamline communication and slash project timelines, empowering thousands to work smarter, not harder. We’re on a mission to dominate digital collaboration and we need your help to propel us to 1,000% growth!

As our new Customer Success Representative, you'll be the go-to person for our web agency customers, guiding them from onboarding through to renewal. You’ll manage a large number of accounts ensuring each client gets maximum value from our product.

This is a hands-on, relationship-focused role ideal for someone who is in the earlier stages of their career and eager to grow further in SaaS and the digital agency space.

• Onboard & Train new customers: Lead engaging onboarding sessions and product walkthroughs to set customers up for success.
• Drive Adoption: Monitor usage, identify roadblocks, and proactively help customers achieve their goals.
• Reduce Churn: Build strong relationships through regular check-ins, ensuring customers stay engaged and satisfied.
• Expand Accounts: Discover and execute on opportunities to grow your account’s business with Atarim.
• Collaborate Cross-Functionally: Work closely with Support and Product teams to surface bugs, suggest improvements, and relay customer feedback.
• Champion the Customer: Be the voice of the customer internally, advocating for their needs and success.

• Experience in a Customer Success or Account Management role, ideally at a SaaS company.
• Experience managing multiple customer accounts simultaneously and with precision.
• Comfortable using tools such as Slack, G Suite, and CRM platforms.
• Strong communication skills with fluency in both written and spoken English.
• Agile and proactive with an emphasis on helping customers win.
• Bachelor’s degree in a relevant discipline, or equivalent experience.
• UK-based preferred, or committed to working UK / European hours.

• Familiarity with Figma, WordPress, HubSpot, or Confluence.
• Experience in the web agency or web hosting industry.
• Understanding of the web development cycle, along with related tools and solutions.
• Experience using AI to increase work productivity
• Fluency in a second language. 

• Impact at Scale: Be part of a high-impact team that's shaping the future of digital collaboration.
• Remote-First Flexibility: Work from anywhere with a culture that values autonomy, ownership, and bold ideas.
• Dynamic Team: Join a supportive, innovative crew passionate about redefining collaboration for agencies and teams worldwide.
• Competitive Compensation: Enjoy a strong starting salary with target-driven bonuses and the chance to grow with a rapidly scaling SaaS company.

If you thrive in a high-touch, high-impact environment and love turning curious users into loyal, knowledgeable champions, then we want you! Apply now to help us shape the future of creative collaboration.