Similar Jobs
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
** This is a 12 month fixed term contract **The Customer Success Operations Specialist is responsible for supporting our Customer Success Managers; providing excellent customer service and completing administrative tasks.
Reporting to the Manager, Customer Success, the Customer Success Operations Specialist, in partnership with Customer Success Managers, is mainly responsible for servicing a block of clients in their day-to-day needs. This role is primarily internal and e-mail/telephonic in nature.
The Customer Success Operations Specialist could work with Customer Success Managers and/or other internal resources, as well as directly with the client base.
Key responsibilities
Respond to Customer Success Manager inquiries & service requests pertaining to their clients’ programs and services
Responsible for program governance including review of internal reporting and identification of issues
Responsible for client support, annual planning preparation and meetings where appropriate
Overseeing billing inquiries (review and resolution)
Responsible for client administrative support; sending usage reports, preparing communications, complete internal forms to update systems
Managing the renewal process with appropriate internal teams, providing reports to Customer Success Managers of their upcoming renewals
Act as a liaison with internal departments to resolve issues that may arise with clients
Responsible for updating and utilizing the CRM (Customer Relationship Management) system
Data Entry projects, system clean up
Miscellaneous administrative responsibilities to support Customer Success Managers and their clients
What you bring
University degree in Business or a related field, or equivalent work experience
2 years experience in Customer Service or/and Administration
Experience working in Microsoft Office Suite: Excel, PowerPoint, Adobe, Word. Salesforce experience a plus
Proven ability to respond in a timely manner in an email heavy environment
Strong problem solving skills
Strong organizational, analytical, Project Management skills
Exceptional written and verbal communication skills
Self-motivation, attention to detail, adaptability/flexibility, resourcefulness, and multitasking abilities.
Able to work Monday-Friday, 9am-6pm.
Great-to-haves
3 years of experience in a sales / account management administrative role preferred but not required
Prior experience in HR, Wellness, and/or EAP considered an asset
What We Offer
Flexible work options: fully remote anywhere in the UK or hybrid with access to our Glasgow and London offices
Pension
Private Medical Insurance including Digital GP
Healthcare Cash Plan - claim back dental bills or the cost of new glasses
Dental Plan
Life Insurance
Group Income Protection
24 days annual leave and two extra wellbeing days per year, in addition to 8 bank holidays
Access to hundreds of perks including cashback offers and discounted gift cards on your favourite brands, discounted cinema tickets and more
Employee Assistance Programme (EAP) provided in a fully confidential manner to ensure you get the support you need
Applications will close on Tuesday, May 13, 2025. Early applications are strongly encouraged as we may close this posting earlier if a sufficient number of qualified applications are received.
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
