Customer Success Manager

We’re seeking an innovative and driven Customer Success Manager to deliver an exceptional customer experience and help drive the continued success of Workhuman. You’ll partner with enterprise customers to understand their goals, maximize value from our solutions, and ensure long-term adoption and satisfaction.

You’ll own and nurture customer relationships across the full lifecycle—acting as a trusted advisor, managing risks, identifying opportunities for growth, and helping customers achieve measurable outcomes through recognition and engagement. Your work will directly influence retention, expansion, and advocacy.

This is a hybrid role requiring at least 3 days per week onsite in our Dublin, Ireland HQ.

What We Can Offer You

• The opportunity to manage and grow relationships with enterprise and Fortune 500 customers

• A strategic role influencing customer outcomes, satisfaction, retention, and expansion

• Ownership of the customer lifecycle—from onboarding through renewal and advocacy

• The chance to serve as a trusted advisor, helping customers achieve their recognition and engagement goals

• A visible, cross-functional position partnering with Sales, Insights, Product, and Leadership teams

• The ability to lead high-impact customer engagements, including executive presentations and onsite meetings

• A role where you can deepen customer partnerships and expand Workhuman’s footprint across organizations

The Skills You Will Bring

• 3+ years of experience in Customer Success, Account Management, or Program Management with enterprise customers

• Proven ability to collaborate cross-functionally (Sales, Product, Technical, Operations) and influence without authority

• Comfortable operating in a fast-paced environment, prioritising effectively and delivering against deadlines

• Strong communication and storytelling skills, including presenting to executive and large-audience groups

• Highly organised with strong attention to detail, including disciplined CRM/pipeline management and accurate forecasting

• Experience leading customer engagements such as onboarding sessions, QBRs, webinars, and onsite executive meetings

• A consultative mindset with the ability to balance hands-on technical problem-solving and strategic partnership

• Willingness to travel (~30%)
• Preferred: Additional European languages, especially German
• Preferred: Experience partnering with Works Councils and navigating employee relations considerations

Success looks like

• Building and maintaining strong, multi-threaded relationships with customers (from day-to-day partners to executive stakeholders)

• Driving high customer satisfaction and creating advocates through measurable outcomes, references, and case studies

• Creating and executing customer success plans aligned to business goals, adoption milestones, and success metrics

• Partnering with the Renewals Manager to support renewal and expansion readiness by articulating value, identifying growth opportunities, and ensuring risks are surfaced early

• Demonstrating strategic value by leading QBRs, recommending best practices, and aligning to customer objectives

• Proactively managing risks and escalations, coordinating internal resources to protect retention and customer outcomes

• Leading high-impact engagements (onsite and virtual), including executive business reviews and enablement sessions

• Delivering programs on time by managing scope, stakeholders, and internal/customer resources
• Providing accurate account forecasts and health reporting (adoption, risk, and opportunity), maintaining clear account plans and next steps

Thank you for considering joining our team. We strive to create an inclusive and accessible application process for all candidates. If you encounter any difficulties or have specific accessibility requirements while applying for this position, please don't hesitate to reach out to us at g[email protected] for assistance. We are committed to ensuring equal access to opportunities for all individuals. 

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