Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
We are looking for motivated and service‑oriented Customer Delivery Manager to support senior leaders across a portfolio of banking customers. In this role, you will build strong customer relationships, ensure high‑quality service delivery, and manage key commercial and contractual activities. You will be acting as a trusted partner, you will represent the company professionally during both virtual and in‑person customer engagements. This position is ideal for candidates with a strong customer service background and solid commercial awareness who want to grow in delivery, service management, and contract management.
The position requires trips to customers’ side (few days per month) and regular office visits to Milton Keynes.
Responsibilities
Manage customer retention, contract processing, invoicing, payment activities, and service delivery for an assigned customer portfolio.
Act as the primary day‑to‑day contact for customer requests, ensuring timely and precise execution.
Provide service and installation support while identifying opportunities to enhance service quality and deepen customer engagement.
Maintain accountability for overall account delivery performance and customer satisfaction.
Escalate complex or business‑critical issues to senior Delivery Leads or management when required.
Build strong customer relationships and regularly review Voice of the Customer insights to drive continuous improvement.
Collaborate with internal teams (product, sales, marketing) to address customer needs and inquiries.
Support senior Customer Delivery Managers as a fully engaged team contributor.
Required Qualifications
Customer service background with experience handling direct customer communication.
Experience in reporting and creating monthly MI packs.
Solid understanding of commercial and contractual services.
Ability to support contract maintenance and documentation.
Basic understanding of P&L and customer account financials.
Familiarity with billing processes and commercial data.
English language proficiency.
Strong communication, relationship‑building, and issue‑resolution skills.
More about us
We have 23 000+ great colleagues in 130+ countries around the world creating technologies of the future, together.
Supportive company culture combined with internal training and technological facilities creates ideal conditions for professional development of each employee, meaningful and responsible work focused on the daily needs of our customers and, last but not least, opportunity to balance personal and professional life.
*Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.*
** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes.**
We are a global company operating in multiple locations and entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations
We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
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