We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.
Alteryx has an immediate opportunity for a talented Senior Customer Success Manager (CSM). This customer-facing role will capitalise on your business acumen, technical depth, personal skills, and passion for customer outcomes to drive measurable value from the Alteryx Analytics & AI Platform.
As a Senior CSM, you will own the post-sales success motion for a portfolio of key customers, acting as a trusted advisor who aligns Alteryx’s AI, automation, and analytics capabilities to customer business objectives.
You will lead customer moments that matter, across onboarding, adoption, value realization, executive alignment, and expansion – using realised value to secure long-term retention and advocacy.
Responsibilities:
Building & Fostering Strong Relationships – Be the strategic and technical interface between the customer and internal departments by developing deep relationship with customers, sponsors, and key stakeholders by increasing adoption, ensuring retention, and long-term success
Becoming a Strategic Advisor – Establish a trusted advisor relationship with each assigned customer and drive continued value of our products and services. Delivering Regular and effective Business Reviews with your key stakeholders.
Driving Advocacy - Build deep relationships with key customer stakeholders; to capture and share Business Value that leads to the creation and nurture of Alteryx Advocates & Champions
Commercial Acumen – Understand the Commercial landscape of your customers and our offerings; forecasting risk & growth to improve the predictability of our business.
Landscape Knowledge – You bring an understanding of the Data, Analytics and AI landscape to keep Alteryx front-of-mind for Customers on their journey.
Supporting Account Expansion – Partnering with Sales Leaders to provide insights on customer health – focusing on adoption and retention strategies, identifying new business opportunities
Active Account Management – Create and deliver success plans for your portfolio of accounts and proactively work with customers to establish and achieve critical goals.
Enabling and Training Users – Conduct enablement sessions to provide hands on training of the Alteryx Designer and Server products
Demonstrating Alteryx Proficiency – Remain up-to-date and certified on Alteryx solutions and products and maintain familiarity to all company methods and procedures.
Qualifications
3+ years of work experience with data and analytics used specifically for strategic business decisions
Experience in Alteryx or similar analytics platform
Proven customer-facing experience. Ability to effectively collaborate with internal teams to advocate for and represent the voice of the customer
Exceptional analytical and problem-solving skills including ability to figure out how things should work. A creative self-starter who will find new and creative ways to bring value to customers
Growth Mindset; you tackle uncertainty with positivity and bring a strong entrepreneurial spirit and a passion for excellence
Attention to detail, strong organizational skills, and a focus on quality of work by executing success goals pertaining to your customers journey
Ability to make data and analytics approachable, engaging, and fun in a virtual environment
A listener who is empathetic, customer-oriented, and attentive to their needs
Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.
This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls.
