The Customer Success Manager ensures customer satisfaction with the Data Hub product, supports onboarding, resolves issues, and drives upsell opportunities.
Converge builds intelligent software to transform how concrete is planned, poured, and verified on construction sites. Our Data Hub SaaS platform centralises and automates concrete data, enabling customers to improve quality, compliance, and sustainability outcomes.
We are scaling our Data Hub offering and are looking for a commercially minded Customer Success Manager to own customer outcomes from paid trial through long-term adoption and expansion.
The role
This role sits at the intersection of customer success, product, and commercial growth.
You will:
- Ensure customers realise clear, measurable value from our Data Hub product
- Own customer success from paid trial through steady-state usage, supporting conversion of paid trials into full contracts
- Support configuration and implementation during the sales and onboarding journey
- Investigate and resolve data and integration issues
- Identify and seed upsell and cross-sell opportunities
- Manage relationships with labs, suppliers, and third-party integrators, building trust and credibility with partners over time
This is not a reactive support role. You will be expected to proactively analyse data, challenge assumptions, and influence both customers and internal teams.
Requirements
- 3–6+ years in Customer Success, Technical Account Management, or Solutions Consulting in a SaaS environment
- Experience supporting data-driven or integrated products (APIs, platforms, analytics tools)
- Comfortable working with imperfect data and complex integrations
- Strong analytical mindset, comfortable interrogating data and logs
- Commercially aware, understanding how value links to revenue
- Confident managing customers and partners through ambiguity
- Able to balance customer advocacy with internal delivery realities
- Structured, calm, and credible under pressure
Benefits
- 25 days + Bank Holidays. We also close over the end of year holiday so you can spend more time with your loved ones
- Private Healthcare through AXA
- Enhanced Parental Leave So you focus on your new bundle of joy instead of worrying about expenses
- Cycle to Work Scheme so you can help reduce emissions but still get from A to B easily
- A fun, inclusive workplace that celebrates diversity in all its forms, and where everyone can bring their whole selves to work and be treated fairly, equitably and respectfully
Top Skills
Analytics Tools
APIs
SaaS
Converge (converge.io) London, England Office
Mermaid House, London, United Kingdom, EC4V 3DB
Similar Jobs
Fintech • News + Entertainment • Software • Database • Financial Services
The Customer Success Manager will enhance user adoption and retention, develop key relationships in the buyside space, and act as a customer advocate for internal teams.
Artificial Intelligence • Fintech • Payments • Business Intelligence • Financial Services • Generative AI
As a Customer Success Manager, you'll engage customers to drive growth, support product utilization, and identify upselling opportunities, requiring strong communication skills.
Top Skills:
LookerOutreachSalesforceZendesk
Productivity • Sales • Software
Manage a portfolio of Enterprise customers focusing on implementation, ROI, customer relationships, and data-driven solutions using monday.com.
Top Skills:
Ai ToolsMonday.Com
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
