Customer Success Manager

Most customer journeys in B2B are boring. Big promises, little follow-up.

At Strise, we are not here to be another software company with a nice dashboard and a forgotten onboarding guide. We build real relationships with people who fight financial crime every day and help them succeed with technology that makes a difference.

Now we are looking for someone who knows how to build trust, create engagement, and turn customers into long-term partners.

If you understand your customers better than they understand themselves, and you get energy from helping them win, keep reading.

• Build relationships that matter, not just manage accounts, but own them. You will know your customers so well that you can help them before they even ask.
  
• Support and onboarding, you will be the link between our tech and our customers, helping with API setups, onboarding, and making sure everything runs smoothly.
  
• Proactive customer success, find opportunities, identify patterns, and build cadences that make our customer success operations smarter and faster.
  
• Be the bridge, translate between product, tech, and sales so everyone works toward the same goal, and be the customer voice internally as well.
  
• Create structure, build documentation, help articles, and better support processes that make life easier for customers and your colleagues.
  

• Love people and get energy from meeting customers face to face
  
• Have a technical mindset and understand API
  
• You have a keen eye for details and find problem-solving fun
  
• Take ownership and make things happen without waiting for someone to tell you what to do
  
• Have a few years of experience from customer-facing roles, preferably in tech, SaaS, or finance
  
• Stay calm when things get messy and focus on finding solutions together with the customer
  

Bonus points if you:

• Know something about AML (Anti-Money Laundering)
  
• Have experience with partnerships or complex B2B relationships
  
• Have good comprehension of the Nordic Language. Our working language is English, but a big part of our customer base is Nordic speaking

• You think customer meetings are best handled via email (or better yet, avoided)
  
• You find compliance functions "Boring"
  
• You panic when someone says API and pretend you don’t have time to deal with it
  
• You believe “relationship building” means sending a quarterly newsletter
  
• You need a 30-step manual before you take action
  
• You think AI is a passing trend
  
• You get nervous when a customer is unhappy, and your first instinct is to hide
  
• You think your job ends once the customer is onboarded
  

• A role with real ownership and influence, not a checklist, and a chance to work on a product that makes a real difference in the fight against financial crime
  
• A flexible setup with your main base in our new office in Rådhusgata 9, Oslo
  
• Hybrid working set-up (minimum 3 days in-office) with subsidised lunch every day
  
• We have the best social committee arranging monthly after-work events, an annual offsite, and more
  

We are helping banks, fintechs, and financial institutions fight financial crime with AI, automation, and ambition. We are building something that matters, and we have fun doing it.

Get a glimpse of life at Strise:

• Instagram @strise.ai
• Podcast: The Laundry
• YouTube

Important Note: We will begin reviewing applications on November 10th, but we encourage you to apply as soon as possible