Customer Success Manager

📍 London-based | Hybrid (3 days/week in our Old Street office)

This role requires candidates to be based in or around London and able to work from our Old Street office three days per week.

Blink is a pioneering digital workplace platform that transforms intranets into dynamic, personalised employee experiences. We're at the forefront of workplace evolution, providing innovative solutions that connect entire workforces and deliver unprecedented insights into employee engagement and behaviour.

💻 What will you be doing?

As part of our Customer Success team across the UK, US and Australia, you'll help us to take our customer-focused ethos to the next level. You’ll be the strategic partner to a portfolio of customers - guiding them to achieve their business goals while maximising the value they get from Blink. You'll play a crucial role in building strong relationships, driving adoption, and supporting customer growth.

Your responsibilities will include:

• Developing a deep understanding of each customer’s business objectives, challenges, and industry trends.
• Acting as a trusted advisor - offering strategic recommendations to drive value, adoption, and long-term satisfaction with Blink.
• Building and nurturing strong relationships with key stakeholders, from day-to-day users to executive sponsors.
• Leading renewal and expansion conversations, identifying growth opportunities, and reducing churn.
• Creating compelling, value-led business cases to promote adoption of additional features or services.
• Collaborating with our Product and Engineering teams to champion the voice of the customer and inform the product roadmap.
• Delivering engaging webinars, training sessions, and reusable content that supports scalable customer success.
  

🚀 About you

You’re a natural relationship-builder with a genuine passion for helping customers succeed. You love solving problems, thrive in a fast-paced environment, and bring energy, initiative, and structure to everything you do.

We’re looking for someone with:

• Proven experience in a Customer Success role within a B2B SaaS business.
• Confidence managing the full customer lifecycle, including renewals and upsell conversations.
• A proactive, growth-oriented mindset and excitement about contributing to a scaling CS team.
• Empathy, strong listening skills, and a customer-first attitude.
• The ability to work independently with excellent time management and discipline.
• Strong technical and digital skills, able to automate tasks using online tools.
• Experience in a metrics-driven environment, with a results-oriented approach to your work.
• A competitive spirit, hunger for learning, and a drive to exceed expectations.

💚 About us

We're a motivated and ambitious team, we're all different, but these traits tie us together. We work closely as a team and genuinely value each other's opinions. Most of all, we try and learn as much as we can from one another, through knowledge sharing and healthy debate.

💰 What we offer

You will have the opportunity to be part of something impactful, large-scale, and meaningful. Most importantly, you’ll work for a company with a strong purpose, with an ambitious team embarking on a journey most start-ups can only dream of!

Benefits include:

• Competitive salary – and equity in the company.
• 25 days a year off (plus public holidays!)
• Learning & development focus, plus mentorship options. We’ll do everything we can to get you to the top of your game.
• Private healthcare, Ride2Work, pension scheme.

At Blink, we're committed to creating an inclusive and diverse culture where our people feel they truly belong. We value and respect individual differences, so all applications will receive fair and equal consideration without regard to ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability or age