Ogury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targeting personas, not people.
We deliver relevant audiences at scale and on quality publisher inventory thanks to our exclusive data, which is meticulously collected and crafted from millions of self-declared customer surveys, enriched with billions of impactful data points, and refined by AI. This results in audience insights and performance not available through any other AdTech platform.
Founded in 2014, Ogury is a global organization with a diverse team of 500+ people across 17 countries.
At Ogury, our vision unites us all. But we know that it takes people from all walks of life to come together and make it happen. We embrace and celebrate what makes us different, creating a unique and winning culture where everyone feels safe, has access to the same opportunities, and is excited about bringing their most authentic self to work. Everyday.
Together we’re changing the face of adtech with values that inspire excellence, standards that encourage a leadership mindset, and an inclusive workplace where Ogurians are engaged and know they belong.
About the role:
The Customer Success Manager is the coordinator of all things campaign, working closely with the sales and Ad Ops team to ensure that we deliver the best in market campaign results and provide world class service to our clients, building strong relationships. The CSM role couldn’t be more diverse with no one day being the same being involved in all aspects of the campaign life cycle.
What you will be doing:
- Build and maintain strong, long-lasting relationships with your clients
- Manage the lifecycle of a campaign from set up, activation and delivering of post campaign presentations
- Take ownership of an agency patch being first point of contact
- Present yourself as an expert both of Ogury and the Industry
- Strategically counselling clients; developing effective and creative campaign recommendations with a clear understanding of client objectives, KPIs and targets
- Identifying opportunities for account growth and collaborate with sales to increase account retention
- Drive incremental revenue through high quality service driving Ogury products and services
- Entertain clients in social environments further building relationships
- Work collaboratively with other departments to deliver a better customer experience
- Identify risk in campaign briefs and set up, mitigate the risk, and ensure a successful resolution
- Leverage Ogury’s Insights suite to provide clients with industry leading insights and learnings on briefs and campaigns
About you:
- Client-facing experience, ideally gained in the digital advertising industry
- Experience in the mobile and programmatic space
- Ability to deliver results under pressure, work independently, and take ownership of assigned tasks
- Operate well within including Sales and Ad Ops
- Able to work to deadlines and work in a highly efficient manner
- Analytically minded toward data to produce relevant points of interest resulting in valuable commentary and storytelling
- Strong Excel & PowerPoint skills
- Confidence in presenting to internal and external stakeholders
- Excellent written and verbal communication
- A hunger to achieve and grow your agency patch
- A base knowledge of the programmatic landscape
- Highly detail orientated
Benefits vary by location but you can expect:
Flexible approach to working hours and location.
We partner with Aviva to provide a private medical insurance and access to a range of healthcare benefits.
Keeping our Ogurians happy and healthy is a priority for us, so we offer access to both physical and mental health and wellbeing benefits, such as access to YuLife, an employee assistance program.
25 days holiday plus bank holidays.
Look after your family with a life assurance plan.
Modern and collaborative working space in central London.
At Ogury we are a group of creative thinkers and action-takers that thrive in a diverse and inclusive workplace.
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