Manage customer success by increasing satisfaction, adoption, growth, and retention. Identify and develop initiatives to enhance and track customer experience, adjust priorities in a dynamic environment, and close executive-level sales deals. The role requires collaboration across a diverse team and may involve Salesforce or Force.com platforms, VoIP or telecommunications experience, and project management.
Job Description
Exciting company with great career progression and fab offices.
£35,000 - £40,000 base + 25% commission
You are success-driven, fast-paced, work well in a diverse team, enjoy dynamic and changing environment and can adjust priorities on-the-fly and effectively identify and develop initiatives to enhance and track customer experience.
You have 4+ years of relevant experience in sales, account management, consulting and/or customer success experience with experience in increasing customer satisfaction, adoption, growth and retention, and closing sales deals at executive level.
Preferably you have experience with Salesforce.com or other Force.com platforms, in a VOIP Service Provider/ Telco environment and Project Management.
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