Customer Success Manager, Strategic Partnerships

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We’re seeking an experienced Customer Success Manager, Strategic Partnerships to join our Bolt Business team in London. 

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<title>About us</title>

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Our ultimate goal is to make cities for people, 

With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

not cars. And we need your help on this mission!

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<title>About the role</title>

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As a Customer Success Manager for Strategic Partnerships at Bolt for Business, will be on ensuring successful implementation, driving adoption, and scaling you will own and grow some of our most important global partnerships. Your focus partners into long-term, high-performing relationships.

You will work closely with Business Development Managers and Sales Engineers during the late-stage deal and implementation phase, before taking full ownership of the partner post-launch. From there, you will act as the primary point of contact, responsible for driving performance, identifying growth opportunities, and ensuring partners maximise the value of Bolt’s products.

This is a highly cross-functional role that combines commercial ownership, operational execution, and strategic thinking. You will collaborate closely with Product, Operations, and Data teams to deliver seamless partner experiences and unlock new growth opportunities.

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<title>Main tasks and responsibilities:</title>

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• <point>Operate across a portfolio of Bolt for Business’ most strategic partners post-signature and through their lifecycle.</point>
• <point>Own the partner relationship from launch and the rest of their lifecycle.</point>
• <point>Drive partner performance by increasing adoption, usage, and revenue.</point>
• <point>Identify and execute on growth opportunities, including new use cases, geographies, and product expansions.</point>
• <point>Build and maintain strong senior stakeholder relationships within partner organisations.</point>
• <point>Support the transition from deal to launch, working closely with Business Development Managers and Sales Engineers.</point>
• <point>Ensure smooth onboarding and implementation of partners, including API integrations and operational setup.</point>
• <point>Act as the partner’s main point of contact during launch, ensuring timelines and expectations are met.</point>
• <point>Own and deliver regular business reviews (QBRs), providing insights on performance and growth opportunities.</point>
• <point>Use data to monitor partner performance, identify trends, and proactively address issues.</point>
• <point>Build business cases for expansion opportunities and internal prioritisation.</point>
• <point>Work closely with Product and Engineering teams to surface partner feedback and prioritise improvements.</point>
• <point>Partner with Operations to ensure successful rollout and scalability across markets.</point>
• <point>Collaborate with Legal, Finance, and other teams to support ongoing partnership needs.</point>
• <point>Identify and resolve operational, technical, or commercial challenges.</point>
• <point>Continuously improve partner experience and internal processes.</point>
• <point>Act as the voice of the partner internally.</point>

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<title>About you:</title>

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• <point>You have at least 3 years of experience in a strategic partnerships or commercial role, or a project or program management role at a tech company.</point>
• <point>You have 3+ years of experience in account management, customer success, partnerships, or a similar role in a tech company.</point>
• <point>You have experience managing and growing strategic or enterprise-level accounts.</point>
• <point>You are commercially minded, with the ability to identify and drive revenue growth opportunities.</point>
• <point>You are comfortable working with data and can translate insights into actions (Excel, Google Sheets, Looker, or similar).</point>
• <point>You are highly organised and able to manage multiple stakeholders and projects simultaneously.</point>
• <point>You are an excellent communicator and relationship builder, both internally and externally.</point>
• <point>You are proactive and take ownership, driving initiatives independently.</point>
• <point>You are comfortable working in cross-functional environments and navigating ambiguity.</point>
• <point>Experience working with APIs or technical integrations.</point>

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Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

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<title>Why you’ll love it here:</title>

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• <point>Play a direct role in shaping the future of mobility.</point>
• <point>Impact millions of customers and partners in 600+ cities across 50 countries.</point>
• <point>Work in fast-moving autonomous teams with some of the smartest people in the world.</point>
• <point>Accelerate your professional growth with unique career opportunities.</point>
• <point>Get a rewarding salary and stock option package that lets you focus on doing your best work.</point>
• <point>Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.</point>
• <point>Take care of your physical and mental health with our wellness perks.</point>

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<text>*Some perks may differ depending on your location and role.</text>
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