Customer Success Manager (Russian speaker)

We’re looking for a Customer Success Manager to look after a portfolio of football clubs in Eastern Europe, including Ukraine, Georgia, Azerbaijan, Armenia, Kazakhstan, Uzbekistan and Moldova. You’ll focus on providing the maximum benefit of Hudl’s suite of products (e.g., Sportscode, Replay, Wyscout, Statsbomb, WIMU and more) to customers, while also ensuring a high ROI out of their subscription for the company. The number one priority? Renewals for next season.

In this role, you’ll: 

• Develop strong customer relationships. You’ll maximize satisfaction across a group of accounts and become a trusted partner for your customers. 
• Be involved in all aspects of support and account management. You’ll demonstrate the products, educate customers, and carry out a range of technical engagement and commercial activities.
• Work toward goals. Throughout the year, CSMs aim to achieve quarterly and yearly renewal targets. You’ll run meetings to understand client needs and identify opportunities for upselling additional services.

For this role, we’re currently considering candidates within commuting distance of our offices in either London, Barcelona, Chiavari or Milan. Hudl is willing to consider sponsorship for non-EU citizens for this role if hired into Spain or Italy (U.K. excluded).

• Football club experience. You have worked with a professional football club in an analytical, team or data science role.  We’ll also consider experience as a supplier to professional coaches and/or club administration. In short, we want to ensure you have a history of using Hudl products. 
• Excellent communicator. Presentation skills are key in this role.
• A relationship builder. To drive expansion and renewal revenue, relationships are key. You consistently go above and beyond for your customers.
• Flexibility. You can spend a few weeks in a row away from home during winter camps (i.e., January/February) in Antalya and Marbella. You’re happy to hit the road and visit customers on a consistent basis, sometimes traveling up to 50% of the month.  You’re eager to spend time with your customers.
• Multilingual. You’re fluent in English, but also Russian and/or Ukrainian. (Any other languages are a plus.)
• Proactive. You’re happy to go the extra mile to make a customer’s day.
• Technical. You’re proficient in using and demonstrating complex software solutions, with hands-on experience in Hudl’s suite of products.

• Regional experience. We’d consider it a big plus if your industry experience was in the Russian, Ukrainian or other Eastern European market.
• Analytical. You’re comfortable looking through metrics that showcase user behavior and engagement.
• Autonomous. You’re a self-starter and are able to take initiative to solve problems.
• Project management. You’ll be working with multiple stakeholders both internally and externally. Being able to multitask is essential.

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech you need to do your best work.
• Support your wellbeing. Depending on location, we offer medical and retirement benefits for employees—but no matter where you’re located, we have resources like our Employee Assistance Program and employee resource groups to support your mental health.