As a Customer Success Manager, you will manage customer relationships, onboard clients, monitor customer health, and contribute to product development.
Company Description
As we are scaling, we are looking for a Customer Success Manager to join our expanding Operations team. Since we’re an early-stage company, you will have the opportunity to help build the Customer Success as well as the Operation area. You will be in the cockpit of a start-up being built from scratch, helping us to execute our revolutionary vision. Join us and become part of our journey to empower the lives of millions!
Job DescriptionWhat you’ll be doing
- Establish close customer relationships. You will become a bridge between our product team and the customer and bring the voice of the customer to drive further product development
- Take ownership over a customer portfolio of new and existing customers, which would include: onboarding, adoption, training & account growth
- Assess customer health. Proactively monitor and analyze customer needs to ensure maximum value delivery by the product
- Act as the main point of contact for your customer’s issues and questions
- Contribute directly to our product's development!
- You already have work experience in customer success, project management or similar role. B2B SaaS or FinTech is a plus
- You have a high degree of customer orientation and advisory skills
- You have strong written and verbal communication skills in English. Any other language is a plus!
- You have strong stakeholder management skills and can build successful relationships with a wide variety of people and seniorities
- You have strong project management skills and previous experience running complex projects
- You bring a high level of proactivity as well as a get-stuff-done mentality
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