We’re Agora, a fast-growing FinTech and PropTech company on a mission to revolutionize how real estate investment firms and their investors manage capital, streamline operations, and communicate. Our Investment Management platform helps firms raise and retain more capital, improve investor satisfaction, and simplify complex processes. We do this by automating back-office operations, enabling seamless investor communication, and equipping teams with advanced tools to elevate their real estate marketing efforts.
As a Customer Success Manager at Agora, you will be the trusted partner for our clients, guiding them throughout their journey and ensuring they get maximum value from our platform. You’ll work closely with cross-functional teams to support adoption, drive retention, and build long-term relationships that lead to mutual success.
Your key responsibilities will include:
- Be the main point of contact for your clients, always there to help and train them on new features
- Own and manage new client onboarding - understanding their business goals and teaching them how to use and get value from Agora’s platform
- Build, execute, and manage ongoing success and engagement plans tailored to each client
- Represent the voice of the customer and advocate for client needs internally, influencing the product roadmap
- Lead internal cross-functional improvement projects to enhance the client experience, boost product adoption and client retention
- Create new revenue opportunities for the company by upselling additional products to existing clients
- 3+ years of experience as a Customer Success Manager in a B2B SaaS environment
- Experience working with international clients
- Strong presentation and communication skills, with confidence working with senior stakeholders
- Proven ability to create and manage onboarding journeys and long-term success plans
- Comfortable taking initiative, working independently, and adapting quickly to change
- A team player with high energy, agility, and a positive attitude
- Additional languages - an advantage
