Similar Jobs
Job Description
Busuu is one of the top EdTech companies in the world and has won numerous awards for its innovation and impact in language learning.
Busuu’s vision is to empower everyone in the world through languages. We are the world’s largest online community for language learning, with more than 120+ million users from 190 countries, growing at up to 20,000 new users per day. We make learning a language easy by combining AI-powered courses with instant feedback from our global community of native speakers and live tutoring from qualified teachers across the world.
In January 2022, Busuu was acquired by one of the largest EdTech companies in the world, Chegg (NYSE:CHGG). Being part of Chegg will help us to accelerate our growth and achieve our vision even faster.
If you are interested in EdTech and want to be a part of a mission-driven organisation then we would like to hear from you.
What does a Customer Success Manager do at Busuu
You will be responsible for ensuring our customers' success. Clients who use Busuu will get better business results. This is achieved by understanding key client objectives and implementing Busuu engagement strategies.
Renewing and expanding accounts is how you will be primarily measured so it is important that you are commercially focused.
You will also be working closely with our sales and product teams.
What will you do at Busuu?
Build brilliant relationships with our enterprise clients in France and French speaking countries
Ensure our clients are maximising their use of Busuu and achieve the expected engagement KPIs leading to their desired business outcomes
Develop and deploy strategies and action plans to improve engagement, client experience, retention and growth
Successfully onboard new clients and help them successfully implement Busuu in their organisation
Work with sales and product teams to translate business needs and product requirements into new solutions for customers
Drive customer references, case studies and referrals
Essential Skills & Experience
At least 2+ years experience in Customer Success/ Client Relationship/ Account Management within a technology business and SaaS environment
English and French fluency are essential and any other languages are a big advantage.
An entrepreneurial, solutions-focused individual, who is client centric
Ability to interpret then present client data to customers
Keen interest in identifying client problems and finding smart solutions
Previous experience in using CRM (salesforce, Hubspot, etc)
Bonus Skills & Experience
Additional European language skills
Experience of the ed tech industry
Bonus Skills & Experience
Additional European language skills
Experience of the ed tech industry
At Busuu we want to ensure that you have access to some great benefits:
Our centrally located offices are well-equipped with free breakfast, plenty of snacks and fresh fruit
You get 2 free lunches per week at our office that you can choose out of a wide selection of restaurants in the area
Busuu offers a great Private Health Insurance scheme
There is a personal training budget just for you, so you can learn more in your field to ensure our employees can continuously grow and progress in their careers
We like to support our teams with their work-life balance so we offer flexible working hours and a hybrid model of working
We offer enhanced maternity and paternity leave (depending on location)
Staying connected as a team is very important to us, so we have lots of social activities for you to join such as team lunches, Thursday socials, quarterly team, and company events
What happens next
We aim to have a simple and speedy hiring process and we want to make sure that we are right for you as much as the other way around.
CV application review - We will review it as quickly as possible
Let’s chat - Quick chat with our team about your experience and the role
Interview - With the Hiring Manager
Case Study - At home case study to show off your skills
Interview - Interview to review the task and speak with other colleagues in the team
Our platform is for everyone, and so is our workplace. We pride ourselves on embracing our differences, whether they're cultural, racial, religious, or otherwise. This means each one of us comes to work knowing that we have a voice – and a safe, judgement-free zone to speak freely.
If you like the sound of that, join us. We'd love to hear what you have to say.
#LI-Hybrid
