Apiiro Logo

Apiiro

Customer Success Manager (EMEA)

Reposted 24 Days Ago
Easy Apply
In-Office or Remote
Hiring Remotely in London, England
Mid level
Easy Apply
In-Office or Remote
Hiring Remotely in London, England
Mid level
As a Customer Success Manager, you will drive customer onboarding, adoption, and satisfaction while strategically managing customer relationships and translating technical features into business value. You'll facilitate program management across accounts and lead customer programs for operational efficiency and risk mitigation.
The summary above was generated by AI
What We’re About

Apiiro is a fast-growing startup at the forefront of application security. Our cutting-edge platform is designed to help development teams build secure software quickly, enabling them to move faster while managing risks. As pioneers in the AppSec space, we’re shaping the future of secure software development in the AI era. If you're looking for an exciting opportunity to make a significant impact and grow with a passionate team, Apiiro is the place to be.

What You’re About
You are an outcome-driven strategist and trusted advisor who thrives on solving complex problems. You understand SDLC methodologies, development infrastructure, and application security tools, and can translate these into tangible business outcomes. You are incredibly organized, proactive, and able to balance multiple priorities while maintaining strong relationships with both technical teams and executive stakeholders.

Qualifications

  • Strong understanding of SDLC & Infrastructure (Agile, Scrum, Waterfall, SCMs, CI/CD pipelines, DevSecOps processes, container registries)
  • Knowledge of Application Security tools (SAST, SCA, AI Security, secure supply chain, secrets detection, pen-testing, threat modeling, misconfiguration detection)
  • Experience driving measurable ASPM outcomes (risk reduction, adoption metrics, ROI)
  • Familiarity with next-gen security tools such as AI Agents
  • Excellent communication and relationship-building skills

What You Will Do

  • Own the customer onboarding journey, ensuring clear success criteria, timelines, and risk mitigation checkpoints.
  • Drive adoption and operationalization by orchestrating integrations, delivering enablement sessions, and accelerating time-to-first-value.
  • Lead customer programs strategically, including adoption cadences, executive reporting, risk registers, and milestone-based planning.
  • Translate technical features into measurable business value, identify whitespace opportunities, and maximize platform adoption.
  • Serve as a trusted voice of the customer to Product and Engineering teams, influencing roadmap and service improvements.
  • Lead QBRs and EBRs, maintaining strong executive relationships and ensuring customer satisfaction.

Key Responsibilities

  • Facilitate kickoff sessions and enforce program management rigor across all accounts.
  • Embed Apiiro into day-to-day workflows for engineering, DevOps, and security teams.
  • Build value-driven use cases demonstrating risk reduction, compliance readiness, and developer velocity.
  • Tune signal-to-noise ratio to maintain trust, including false positives, suppression, and deduplication.
  • Orchestrate escalations across cross-functional teams in war rooms with minimal disruption.
  • Maintain internal and customer-facing reusable assets.

What We Stand For at Apiiro

OneTeam, One Mission means we’re all in it together—tearing down walls, listening to every voice, and working as one to create real value for our customers.

Striving for Greatness drives us to keep pushing forward, aiming higher, and staying resilient. We don’t believe in “good enough.”

Own it, we take pride in what we do. We’re all about accountability, trust, and transparency, so we’re empowered to make a real impact.

Customer-centric means our customers are at the heart of everything. We go beyond just meeting their needs; we build solutions that truly make a difference.

These values keep us motivated to deliver the best for our customers and each other, every single day.


If you're ready to join a team that's dedicated to transforming the future of app security, we’d love to hear from you. Apply now and let’s build the next generation of secure software together in the AI era!

Top Skills

Agile
Ai Security
Ci/Cd
Devsecops
Next-Gen Security Tools
Pen-Testing
Sast
Sca
Scms
Scrum
Sdlc
Secrets Detection
Secure Supply Chain
Threat Modeling
Waterfall

Similar Jobs

20 Days Ago
Remote
3 Locations
Senior level
Senior level
Digital Media • Information Technology • Productivity • Software
Manage a portfolio of ~20 Europe-based enterprise accounts to drive adoption, retention, and expansion. Build executive relationships, monitor health scores, and use data to identify risk and growth. Maintain accurate engagement records (Gong, Gainsight), run enablement plays, conduct discovery, advocate customer feedback, and collaborate with Sales and cross-functional teams. Based in NL, Spain, or UK with up to 15% travel.
Top Skills: Gong,Gainsight,Mural,Luma Institute
Yesterday
Easy Apply
Remote
UK
Easy Apply
Senior level
Senior level
Cloud • Information Technology • Professional Services • Software • Consulting
The Senior Customer Success Manager leads customer relations, ensuring adoption and satisfaction while managing risk and advocating for customer needs. Responsibilities include onboarding, engagement, and account growth across strategic accounts using DoiT Cloud Intelligence.
Top Skills: AWSAzureChurnzeroGainsightGCPPlanhat
Yesterday
Easy Apply
Remote
UK
Easy Apply
Junior
Junior
Cloud • Information Technology • Professional Services • Software • Consulting
The Customer Success Manager will manage customer accounts, ensuring satisfaction through education, relationship building, and technical advocacy. Responsibilities include onboarding, risk management, and acting as a customer advocate.
Top Skills: AWSAzureCloudopsFinancial OperationsGCP

What you need to know about the London Tech Scene

London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account