Company Overview
Securly, Inc. is the pioneering leader in AI-driven student safety and wellness solutions for schools and multi-academy trusts. Our innovative products and talented people have implemented Securly into 13,000+ schools, multi-academy trusts and clients across the UK, monitored more than 10+ billion online activities, and revolutionised student wellness and school safety for more than 20+ million students worldwide. Recognised as an EdTech Product of the Year and a Top Place to Work, we are driven by our mission to create safer, more supportive educational environments through innovation.
Job Summary
As the key Customer Success Manager for Securly UK, you will be responsible for managing and growing our relationships with schools and multi-academy trusts across the United Kingdom. Reporting to the Head of UK Business Development, you will drive customer satisfaction, retention, and account growth. This role combines proactive relationship management with consultative solution-selling, ensuring that schools and trusts maximise the value of Securly's solutions through strategic engagement and support.
Why Join Securly UK?
• Be part of a small, impactful team with direct exposure to executive leadership
• Own and shape the Customer Success presence across UK schools and multi-academy trusts
• Work without bureaucracy - implement changes and see immediate impact
• Remote-First Culture: Work from anywhere in the UK
Key Responsibilities
Strategic Client Partnership
- Build and maintain strong relationships with school and trust stakeholders
- Serve as the voice of the customer within the organisation
- Develop territory plans to maximize growth opportunities
Customer Experience Excellence
- Drive customer adoption through strategic business reviews and success planning
- Monitor and improve customer satisfaction through regular engagement
- Organize and manage strategic business reviews with customers
Cross-Functional Leadership & Growth
- Partner with sales, marketing, product, support, and engineering teams
- Identify and drive upsell opportunities, meeting expansion revenue targets
- Foster customer advocates and build strong referrals
Performance Milestones
First 90 Days
- Master Securly's product suite and UK education landscape
- Build relationships with key accounts and internal teams
- Develop and execute customer success strategies
- Create strategic account plans with clear goals
- Begin driving upsell opportunities
- Establish customer satisfaction framework
First 6 Months
- Secure customer advocates and testimonials
- Streamline success workflows and processes
- Fully leverage CRM and automation tools
First Year
- Achieve product mastery and revenue targets
- Meet retention goals with measurable impact
- Establish customer satisfaction improvements
Essential Qualities & Experience
• 3+ years experience in UK education sector (teaching, administration, or EdTech)
• 2+ years in consultative, customer-facing roles
• Track record of managing high-volume accounts with proven retention success
• Experience in fast-paced environments with demonstrated goal achievement
• Decision-making capability in dynamic situations
• Experience with CRM tools (Salesforce, Gainsight) and ticketing systems
• Strong track record using EdTech platforms in educational environments
Education Sector Expertise
• Deep understanding of school dynamics and multi-academy trust operations
• Experience presenting to and negotiating with school leadership teams
• Proven ability to navigate school decision-making processes
• Understanding of UK education sector trends and challenges
Personal Attributes
• Results-driven with a growth mindset
• Adaptable and thrives in fast-paced environments
• Strong problem-solving and relationship-building abilities
• Passionate about education technology and student wellness
Travel Requirements
• Approximately 5 trips per year for education industry shows and client events
Benefits Package
• Competitive Compensation: Up to £85,000 total compensation (base + commission)
• Annual Leave: 20 days + bank holidays
• Standard UK Workplace Pension Scheme
• Professional Development: Annual £750 stipend
• Mental Health Resources: Free and unlimited access
• Travel: Expenses covered for required business travel
Additional Information
• Right to work in the UK is required
• Core working hours: 8:00-17:00 UK time
Equal Opportunities
Securly is an Equal Opportunity Employer. We are committed to diversity and inclusion, welcoming candidates from all backgrounds to bring their unique perspectives to our team.
#EdTech #CustomerSuccess #AccountManagement #UKEducation #RemoteWork #ClientSuccess #Schools #MultiAcademyTrusts #LI-Remote
Securly Surrey Heath, England Office
Third Floor One London Square, Cross Lanes, Guildford, , United Kingdom, , Surrey Heath, United Kingdom, GU1 1UN
