The Customer Success Manager will enhance customer value through training, relationship management, and collaboration with internal teams, focusing on the DACH region.
Aidoc is recruiting a Customer Success Manager in Europe. Join our team!
- BSc in science, engineering, or any quantitative field. Preferably MSc.
- 2-3 years of experience in Customer Success /Customer-Facing analytics / Project Management or similar roles.
- Fluency in German (written, spoken, and professional engagement) is required.
- Previous experience in a SaaS high-tech/startup company with an agile mentality is an advantage.
- Experience in healthcare is an advantage. Strong clinical workflow expertise, with specific work in healthcare business systems. Experience with the German healthcare system is a big advantage
- Proven experience in designing and delivering customer training programs, including clinical or technical education, is a strong advantage
- Ability to form and leverage natural relationships with customers. Experience in stakeholder management, building relationships and leading customers to success, preferably at executive level.
- Experience with data analytics is an advantage.
- Previous work with medical imaging and radiologists is an advantage.
- Research experience is an advantage.
- Experience in stakeholder management, building relationships and leading customers to success, preferably at executive level.
- Ability to multitask, problem solve, and work cross-functionally in a dynamic environment.
- Critical thinker with a good analytical approach and data-driven decision-making process.
- Tech-savvy person, who can understand technical concepts and lead discussions with the technical team in a fast-paced, startup environment.
- Excellent verbal and written communication skills (in English, German, and other relevant languages).
- Europe based
- Ability to travel 25% - 50%.
Top Skills
AI
Data Analytics
Healthcare Systems
SaaS
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