This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.
She will pick the best candidates from Jack's network
The next step is to speak to Jack.
Job Title: Customer Success Manager
Salary: £50k
Company Description: Plentific Ltd - Series C proptech platform backed by Highland Europe and Mubadala
Job Description:
As a Customer Success Manager, you will manage a portfolio of 20-25 housing association accounts, ensuring seamless onboarding and long-term value delivery. You will act as the vital link between clients and internal teams, tracking KPIs, running governance meetings, and driving platform adoption to transform how property maintenance is managed globally.
Location: London, UK
Why this role is remarkable:
Join a high-growth Series C leader backed by top-tier investors like Brookfield, Mubadala, and Target Global, powering over 750,000 properties worldwide.
Own the end-to-end lifecycle for major housing associations, directly impacting the quality of life for residents through smarter property maintenance technology.
Enjoy exceptional perks including a flexible work-abroad scheme, private healthcare for family, and a comprehensive learning platform powered by Udemy.
What you will do:
Manage the day-to-day engagement and operational health of 20-25 key accounts, from initial implementation through to contract renewal.
Deliver product training and track critical client KPIs, utilizing data-driven insights to intervene early and resolve potential adoption risks.
Collaborate with Strategic Account Directors on high-value accounts to provide operational insights, support QBRs, and identify new upsell opportunities.
The ideal candidate:
Has 3+ years of experience in Customer Success or Account Management within a B2B SaaS environment, ideally managing complex stakeholder relationships.
Demonstrates strong analytical skills with the ability to navigate tools like Salesforce or Planhat to drive measurable customer outcomes and process improvements.
Is a confident communicator capable of presenting strategic recommendations to executives while troubleshooting technical features with operational end-users.
Who are Jack & Jill?
Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Next steps
Step 1. Visit our website.
Step 2. Click 'Talk to Jack'.
Step 3. Talk to Jack so he can understand your experience and ambitions.
Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role.
Step 5. If Jill thinks you're a great fit and her client wants to meet you, they will make the introduction.
Step 6. If not, Jack will find you excellent alternatives. All for free.
We never post fake jobs
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.
